Bryan Torres Email & Phone Number

United States

Abbotsford, Victoria, Au

Köln, Nordrhein-Westfalen, De

• Provide excellent customer and technical support for digital pathology products, resolving hardware/software issues, reducing downtime, and enhancing user experience. • Educate clients on software features including real-time slide sharing, annotations, and cloud storage. • Manage customer inquiries through a ticketing system, ensuring timely and effective resolution. • Collaborate with product teams to relay user feedback, contributing to iterative improvements. • Prepare/provide documentation, user guides, and conduct training sessions to empower clients and optimize their workflows. • Maintain LAN and VPN administration as needed, troubleshooting and resolving network-related issues. • Utilize strong interpersonal skills to ensure high levels of customer satisfaction. • Apply analytical and problem-solving skills to address complex issues efficiently. • Leverage experience in the medical industry to provide contextually relevant support. • Achieved flexibility in hybrid work arrangements to balance remote and on-site responsibilities.

• Oversaw the complete installation & integration of new or existing interpreter devices and software, collaborating with internal IT teams and healthcare stakeholders to ensure flawless deployment. • Conducted routine diagnostic assessments and software updates to ensure optimal device performance, adhering to industry best practices. • Developed and delivered training programs to healthcare providers, enhancing the efficient use of interpreter devices and improving patient care quality. • Partnered with healthcare administrators to regularly evaluate device performance, aiming for continuous improvement and alignment with organizational objectives. • Kept detailed logs of device installations, software updates, and training sessions to ensure audit readiness. • Provided expert troubleshooting to ensure operational continuity and maintain high levels of customer satisfaction.

Oslo, No

• Served as the primary liaison for Airthings’ business clients, ensuring unparalleled satisfaction. • Played a pivotal role in the installation of 10,000 IAQ sensors for the Government of Quebec’s educational institutions. • Conducted product demonstrations, augmenting clients’ product knowledge. • Worked in tandem with sales and product teams, harnessing customer feedback to influence product development. • Monitored customer usage patterns, identifying potential areas for additional training or support. • Played a key role in customer retention and facilitated contract renewals.

Hudson Oaks, Tx, Us

• Customer Assistance: Provided first-level technical support in both English and Spanish via phone, email, and live chat, particularly during high call volumes.• Issue Resolution: Troubleshot and resolved issues related to VOIP, Fiber, and Line of Sight technology, including handling tower outages and service disruptions.• Collaboration: Worked with the engineering team to address complex technical issues and escalated unresolved problems for efficient resolution.• Guidance: Assisted customers with equipment setup, configuration, and troubleshooting through clear, step-by-step instructions.• Documentation: Maintained detailed records of customer interactions, issues, and resolutions in the company’s CRM and support ticketing systems.• Trend Analysis: Identified trends in customer issues and provided feedback to relevant teams to enhance product performance and user experience.• Product Knowledge: Stayed up-to-date with company products, services, and industry standards to offer accurate information and support, with a focus on VOIP, Fiber, and Line of Sight technology.• Training and Development: Participated in ongoing training to enhance technical skills and stay current with the latest technologies and best practices.• Customer Service: Delivered exceptional customer service with empathy, patience, and effective communication, even during peak times and stressful situations.• Team Collaboration: Collaborated with team members and departments to share knowledge, improve processes, and contribute to the company's success.

• Led the Implementation of Payment Processing Systems: Managed end-to-end implementation of advanced payment processing systems, focusing on seamless POS integration. Handled configuration, integration, and post-implementation support to ensure optimal functionality. • Client Communication: Maintained proactive communication with clients, providing real-time updates and addressing concerns, with a strategic focus on POS system integration. • Technical Troubleshooting: Demonstrated expertise in technical troubleshooting, offering hands-on support for complex issues during and after implementation, particularly related to POS systems. • Documentation: Developed and maintained detailed documentation for implemented systems, with a focus on POS integration specifics and troubleshooting protocols. • Process Improvement: Pioneered process enhancements to elevate client experiences, particularly in POS system support. Designed and delivered innovative training modules for clients and internal teams, specializing in POS integration and troubleshooting. • Team Collaboration: Orchestrated strategic collaborations with technical teams, effectively managing the escalation of complex POS system issues. Worked closely with engineering teams to resolve intricate technical challenges related to system integration. • System Integration Expertise: Specialized in integrating payment processing systems, especially POS systems, within broader ecosystem dynamics. Collaborated with engineering teams to address technical issues associated with system integration.

• Provided hands-on technical assistance to customers, specializing in troubleshooting and maintaining the company’s payment processing software and POS systems. • Answered customer inquiries via phone, email, or chat, delivering step-by-step instructions for resolving technical problems related to POS systems. • Demonstrated a strong understanding of POS systems and digital payment processing technologies, effectively communicating with both technical and non-technical customers. • Responsible for escalating more complex POS system issues to higher-level technical teams and working closely to ensure timely resolution. • Maintained accurate records of customer interactions and technical issues, providing valuable feedback to the product development team for continuous improvement. • Operated with a customer-first mindset, thriving in a fast-paced environment to ensure high-quality support services with a focus on POS system troubleshooting and maintenance.

Bachelor Of Science - Bs, Software Engineering - In Progress

Associate Of Science - As. Engineering - 1 Class Left

High School Diploma