Bryan T. Email & Phone Number

Waterloo, On, Ca

Waterloo, On, Ca

Waterloo, On, Ca

Waterloo, Ontario, Ca

• Leads a team responsible for design, build, and 24x7 operations support for the Company’s shared infrastructure platforms (Data/Voice networks, Virtualization, Storage and Backup) in production, pre-production and disaster recovery environments. • Active infrastructure and business system project participation, including the forecasting, management, and execution of related infrastructure activities.• Continuously create and improve business value through process improvement and automation, capacity planning, demand management, system operations, and solution innovation.• Provide valuable leadership, coaching and mentorship for continuous development and growth of the team members.• Active participation in IT planning and strategy, budgeting, forecasting.• Provide oversight and direction on technical and business system innovation, trends, and emerging capabilities.• Work with vendors on evaluating new technology and solutions• Work in conjunction with internal teams on resolving any outstanding incidents and problems with Production, Pre-Production on Disaster recovery systems.

Waterloo, Ontario, Ca

• Effectively Manage a team of 30+ technical professionals, including Data Network Analysts, Network Change Management, Network Support Specialists and Team Leads while collaborating across 3 geographical locations (North America, Europe and Asia Pacific) in a 24/7 environment• Accountable for the overall operation and stability of the Global Network comprised of 7000 Network devices• Delivered Incident/Change related failures and lessons learned presentations to Senior Leadership• Continuous process improvement including handover/support standards and documents from Engineering to Operations organizations• Accountable for approving team Network changes through the daily CAB• Experience in resource / project management and assigning the necessary resources to ensure project dates are delivered upon, leveraging a lean/agile approach• Developed customized training curriculum's to fit staff requirements and demand of project delivery• Effectively manage Opex and Capex budget• Complete Mid-Year/Year-End performance reviews, year-end compensation review, 9-box talent grid for assessments of staff potential• ITIL and Six Sigma experience gained through daily process and team enhancement responsibilities• Accountable for the closure of incident action items that aid in internal and external ISO audit completion• Experience building internal processes, conducting internal audits and leveraging CMMI processes where applicable• Established and maintain concrete vendor relationships• Responsible for delivering Daily Stand-up meetings across 3 functional teams including Senior Leadership to bridge communication gaps, and ensure an Agile environment is effectively carried out

Waterloo, Ontario, Ca

• Senior Shift Lead within Analyst team both on/off shift rotation. Trained/mentored new staff within our team, transferring the necessary skills and knowledge required to upskill team globally• Performed knowledge transfers and one on one learning sessions to increase overall knowledge and capability of team members• Provided 24x7 support of a Large Service provider network, ensuring the integrity and the health of the Network is maintained, providing the highest level of service to our customers.• Write/Approve/Implement Method of Procedures (MOPs) for all Network devices• Plan and Implement Network Changes globally• Manage and troubleshoot BlackBerry Global Network (Comprising of 6000 devices)• Extenstive experience configuring multiple platforms including: Cisco ASA 5580, CAT 6509, 7600, 3750, 2950, CRS-1, ASR-1000, F5 LTM/GTM• Experience working with various protocols including: BGP, EIGRP, OSPF, MPLS, MP-BGP, Multicast, MPLS VPN, GRE, IPSec VPN • Built key relationships with carriers, stakeholders, partners, customers and external vendors• Frequently attend training courses for various networking technologies.• Follow ITIL Process extenstively in the areas of: Change / Incident Management / Problem Management / Event Management

Guelph, Ontario, Ca

• Installed and configured Symantec Backup Exec 11d and 12 in development and production environments.• Configured Trend Micro ServerProtect to properly update all servers, and to run scheduled tasks.• Reviewed event viewer and cleaned up any outstanding issues.• Installed and configured GFI Languard in development/pre-production and production environments.• Administered and configured Citrix Presentation environment, ensuring consistent configuration across server farm

Cambridge, Ontario, Ca

• Supported a Network of 5oo+ employees through the use of acquired knowledge, skills, various tools and technology• Provided technical mentorship to new/existing employees• Installed and configured network equipment, e.g. Cat4500 Core Switch, Cisco 3750 switches, Bell Layer 3 Switches for backbone connectivity, Cisco 1600/1700 routers, Barracuda SPAM Firewall• Led a remote office renovation project, which included coordination with contractors for wiring specifications i.e. power, data, voice; Bell Canada for re-termination of fibre lines; and completed setup of an office switch to our existing Bell switch using Cat6 uplinks• Assumed responsibility of tracking, and managing IT budget, including project reports and organizing monthly department meetings