Bryan T. Email & Phone Number

Waterloo, ON, CA

Waterloo, ON, CA

Waterloo, ON, CA

Waterloo, Ontario, CA

• Leads a team responsible for design, build, and 24x7 operations support for the Company’s shared infrastructure platforms (Data/Voice networks, Virtualization, Storage and Backup) in production, pre-production and.
• Active infrastructure and business system project participation, including the forecasting, management, and execution of related infrastructure activities.
• Continuously create and improve business value through process improvement and automation, capacity planning, demand management, system operations, and solution innovation.
• Provide valuable leadership, coaching and mentorship for continuous development and growth of the team members.
• Active participation in IT planning and strategy, budgeting, forecasting.
• Provide oversight and direction on technical and business system innovation, trends, and emerging capabilities.

Waterloo, Ontario, CA

• Effectively Manage a team of 30+ technical professionals, including Data Network Analysts, Network Change Management, Network Support Specialists and Team Leads while collaborating across 3 geographical locations.
• Accountable for the overall operation and stability of the Global Network comprised of 7000 Network devices
• Delivered Incident/Change related failures and lessons learned presentations to Senior Leadership
• Continuous process improvement including handover/support standards and documents from Engineering to Operations organizations
• Accountable for approving team Network changes through the daily CAB
• Experience in resource / project management and assigning the necessary resources to ensure project dates are delivered upon, leveraging a lean/agile approach

Waterloo, Ontario, CA

• Senior Shift Lead within Analyst team both on/off shift rotation. Trained/mentored new staff within our team, transferring the necessary skills and knowledge required to upskill team globally
• Performed knowledge transfers and one on one learning sessions to increase overall knowledge and capability of team members
• Provided 24x7 support of a Large Service provider network, ensuring the integrity and the health of the Network is maintained, providing the highest level of service to our customers.
• Write/Approve/Implement Method of Procedures (MOPs) for all Network devices
• Plan and Implement Network Changes globally
• Manage and troubleshoot BlackBerry Global Network (Comprising of 6000 devices)

Guelph, Ontario, CA

• Installed and configured Symantec Backup Exec 11d and 12 in development and production environments.
• Configured Trend Micro ServerProtect to properly update all servers, and to run scheduled tasks.
• Reviewed event viewer and cleaned up any outstanding issues.
• Installed and configured GFI Languard in development/pre-production and production environments.
• Administered and configured Citrix Presentation environment, ensuring consistent configuration across server farm

Cambridge, Ontario, CA

• Supported a Network of 5oo+ employees through the use of acquired knowledge, skills, various tools and technology
• Provided technical mentorship to new/existing employees
• Installed and configured network equipment, e.g. Cat4500 Core Switch, Cisco 3750 switches, Bell Layer 3 Switches for backbone connectivity, Cisco 1600/1700 routers, Barracuda SPAM Firewall
• Led a remote office renovation project, which included coordination with contractors for wiring specifications i.e. power, data, voice; Bell Canada for re-termination of fibre lines; and completed setup of an office.
• Assumed responsibility of tracking, and managing IT budget, including project reports and organizing monthly department meetings