Bryan Tylor Email & Phone Number

Broomfield, Colorado, United States

In a hybrid role of Tier 2 and Leadership, I strive to bring success to the team while providing technical solutions and exceptional customer service to our company user-base.

Broomfield, Co

• Recruited as an original member to build out a brand new Help Desk, which was previously outsourced. We now provide Service Desk level solutions to10,000+ employees at 30+ sites• Promoted to one of the key escalation points for the Tier 1 team• Accountable to work with and support Service Desk technicians, and to support remote site IT support staff• Often utilized for travel to remote sites in other cities and states to offer support• Assigned to advanced technical or… Show more • Recruited as an original member to build out a brand new Help Desk, which was previously outsourced. We now provide Service Desk level solutions to10,000+ employees at 30+ sites• Promoted to one of the key escalation points for the Tier 1 team• Accountable to work with and support Service Desk technicians, and to support remote site IT support staff• Often utilized for travel to remote sites in other cities and states to offer support• Assigned to advanced technical or sensitive customer issues• Build and implement Efficiencies & Improvements to the Cherwell ticketing system• Frequently lead standup meetings and training sessions for the entire team• Work directly with other departments to build-out company value-add projects• Assistant Enterprise Administrator for Google G Suite and other key Cloud Services• Implement and Document new processes for the Service Desk utilizing ITIL standardsAccomplishments• Was the sole coordinator for the entire service lifecycle of a mass emergency text alert system, initially for a single campus of 1,200 users, but now in use by 3 other locations, including our corporate office, now totaling over 5,000 users• Built, documented, and trained on 20+ Cherwell OneSteps that have streamlined our team processes• Contributed 30+ Knowledge Articles and User Guides ranging from quick How-To's to detailed, 10+ page processes• Holds the current record for closing 342 Team Tasks and 101 Customer Tickets in a one-week period• Created the department logo, now employed on banners and giveaways at sales events.• Service Owner of Account Management and several daily/weekly/monthly audit processes which entails Retain Label Audits, Expiring users Audits, 2FA enrollment audits, as well as the entire provisioning and deprovisioning process in Cherwell, IDM, Google Forms, GAdmin and the Cisco CUCM phone system Show less

I work as a designer and animator for 2D graphics in a video game called Hostile Space.The animated graphics consist of 25-120 64x64 pixel tiles where I animate them by writing the code needed to point the games' animator engine to the correct tiles. This includes Combat Enter, Running and Leave frames to provide fluid animation in and out of combat in the game. The animator engine was designed as a result of me showing what the basic animation system could be used for with a proof of… Show more I work as a designer and animator for 2D graphics in a video game called Hostile Space.The animated graphics consist of 25-120 64x64 pixel tiles where I animate them by writing the code needed to point the games' animator engine to the correct tiles. This includes Combat Enter, Running and Leave frames to provide fluid animation in and out of combat in the game. The animator engine was designed as a result of me showing what the basic animation system could be used for with a proof of concept of battle animations. Show less

Boulder, Co

Responsibilities:• Maintain detailed records for cell phone usage and devices• Break Fix• Initialize international cellular features for traveling users• Provide one-to-one support for remote employee’s cellphones and laptops• Administer security badges• Repair cellphones and laptops• Network cabling• User account creation• Remote repair• Exchange user and group administration• Collaborate with telecommunications providers to meet PAR’s… Show more Responsibilities:• Maintain detailed records for cell phone usage and devices• Break Fix• Initialize international cellular features for traveling users• Provide one-to-one support for remote employee’s cellphones and laptops• Administer security badges• Repair cellphones and laptops• Network cabling• User account creation• Remote repair• Exchange user and group administration• Collaborate with telecommunications providers to meet PAR’s needsAccomplishments:• Designed and implemented R.O.I. plan to move from flip-phones to smartphones• Designed support instructions for smartphones catered to PAR’s configuration• Deployed 250 smartphones throughout the company over 3 months• Negotiated a $72,000 annual savings with Verizon while gaining additional features• Repaired over 100 smartphones to OEM specifications, saving approx. $10,500 to date• Designed custom emergency notification system for field service technicians Show less

Longmont, Co

• Supervised, trained, and quality checked work for a team of 3• Worked 1-1 remotely at customer locations with the customers• Built full size and compact desktops, and servers to spec. with the CEO's expectations of quality• Handled demanding hours any time of day to meet customer needs• Tested and documented new and exciting software applications with the idea of deployment for our customers

Education record

Leadership Workshop

Ccna Cisco Networking Course, A

A 2-year course for Cisco Networking