Bryan Valerio Email & Phone Number

Cape May, Nj, Us

-Training, mentoring, and overseeing team of global Customer Success Managers, ensuring individual goals are achieved.-Focused on ensuring customer retention (renewals) and maximizing growth opportunities with customers.-Working directly with key stakeholders (C-suite) to help maximize the value of our services throughout the lifecycle.-Developing and supervising multi-year success plans for customers that drive towards ongoing product adoption, integration, and utilization.-Establishing KPIs and providing regular reporting and analytics that align with customer initiatives.-Completing business reviews with all clients on a consistent and scheduled basis to drive customer satisfaction.-Overseeing and facilitating internal teams to help ensure the successful delivery of software, solutions and services.

-Strong focus on building, maintaining, and managing strong relationships with global clients.-Served as the main point of contact and ‘trusted advisor’, through onboarding, implementation, and renewal.-Monitored and reported progress on account health through established systems and data analysis.-Identified and resolved client issues in a timely and efficient manner.-Evaluated customer progress and identifying opportunities to upsell/expand services.

Harrisburg, Pennsylvania, United States

- Managed a territory of 170 retail outlets which produced $55 million in annual tobacco salesNegotiated, sold and implemented national marketing programs with existing business partners and new retailers.- Worked with store owners and managers to create outlet specific business plans in order to maximize sales- Built strong rapport with retailers and leveraged these relationships in order to achieve brand goals throughout territory.