• Hired on as Assistant General Manager in June 2005 in Myrtle Beach, SC• Promoted to General Manager in August 2010• Opened Hampton, VA location in August 2010• Managed staff of 4 salaried managers and up to 100 hourly employees• Won awards 3 years running in Myrtle Beach (Year-Over-Year Profit Gain, Year-Over-Year Sales Increase, Year-Over-Year Service Gain)• Increased employee retention and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction.• Consistently exceed projected sales and increased customer base & average check amount through upsell strategies.• Created operational systems and procedures such as checklists and floor plans to facilitate consistency in job execution.• Managed Myrtle Beach location including all adjustments required for highly seasonal location.

• Promoted to Assistant Manager in 07/1999• Managed staff of 5 salaried managers and up to 80 hourly employees• Increased restaurant’s profitability every year since hire date through by focusing staff on hitting or exceeding quality and timing targets and implementing up-sell and cross-sell techniques.• Member of Task Force Management Team which provided troubleshooting to numerous restaurants throughout Virginia and Florida area.