Bryan Walker Email & Phone Number

Peachtree City, Ga, Us

Winston / Salem

Work with customers to identify computer problems and provide a solution.Update technical manuals for customers and employees giving end users the ability fix problems themselvesWork with field engineers if the problem is more seriousTest and repair faulty equipment

Installed and repaired computer systems, 911 telephony systems and related equipment by removing and replacing components or reconfiguring and restoring systems; performed regular systems maintenance including virus updates, service packs, critical updates and desktop imaging via Norton Ghost; image client computers to match the client specifications; installation and configuration of cable modems and networking.

Worked with customers to determine appropriate products or services; define project scope, requirements, deliverables; and develop, modify, or provide input for project plans.Performed numerous levels of IT systems administration to include: interior/exterior hardware technician services, performing customer service technical support, and troubleshooting system discrepancies; responsible for the configuration, installation and maintenance of Microsoft Windows Server 2000/2003, Windows 2K/XP. Provide superior telephone support for desktop network, software, and P.C. and telephony hardware issues. Responsible for making an objective analysis and making quick decisions based on wisdom, experience, and judgment as well as working closely and effectively with all levels of management to satisfy project and productivity requirements.

Guided a team creating and updating several products for customers.Increased the profitability of existing products while adding customer requested and industry innovative features.Worked with engineering to define product release requirements.Worked with marketing to define the market strategy, helping them understand the product positioning, key benefits, and target customer.

Developed test procedures with engineers designing manufacturing and utilizing test fixtures, Performed electronic maintenance, adjustments, tests, fault isolation, and repairs of supported systems; isolated printed circuit board or component malfunctions, replaces defective parts/components and performs alignments and adjustments. tested, diagnosed and repaired to component level manufactured circuit boards using digital millimeters, signal generators an oscilloscopes, provided technical support for field technicians as required.Operated and performed calibration and minor repair of general purpose test, measurement, and diagnostic equipment

Land Combat Support System Supervisor.

Bachelor Of Science, Computer Science

Bachelor Of Business Administration (B.B.A.), Business

Associate Of Science (A.S.), Electrical And Electronics Engineering