Bryan Walters Email & Phone Number

Team lead providing a high level of expertise in the monitoring of production and development batch job schedules, enterprise file transmission processes, enterprise patch deployment and online application availability with the focus on meeting target deliverables and client service level agreements. First level network infrastructure support and escalation. Summarized issues and provided proper turnover to other shifts and subject matter experts.

Provides first and second level support for online and batch production systems for clients as well as corporate IS. Provides helpdesk support, Level 1 and 2 support for servers and network, hardware and facilities management, maintenance of problem/change database, as well as ongoing development and maintenance of operational procedures. Performs server management and mainframe operations, Windows and UNIX based server operations, problem recognition and resolution, facilities management… Show more Provides first and second level support for online and batch production systems for clients as well as corporate IS. Provides helpdesk support, Level 1 and 2 support for servers and network, hardware and facilities management, maintenance of problem/change database, as well as ongoing development and maintenance of operational procedures. Performs server management and mainframe operations, Windows and UNIX based server operations, problem recognition and resolution, facilities management, job scheduling and restart, systems, problem and change management. Duties also include setting controls on and operates computer and peripheral devices as required to run production requests while maintaining reports that list each job and any events, such as machine malfunctions, that occur. Responsible for system back up and restore, HW & SW implementation and administration, security operations administration and Level 1 problem support. Show less

Performed Data Center operations for a Health Insurance provider.This included: Monitoring the mainframe operations and batch processing schedules.Monitoring the communications network.Monitoring server backups for SUN/OS, UNIX - SUN SOLARIS, DEC/VAX, HP, Windows NT and AS400 systems.Log monitoring, CPU monitoring, executing batch jobs, and account maintenance in a Mainframe (CICS & IMS) environment.Use of the HP Service Desk (HPSD) and HP Service Manager… Show more Performed Data Center operations for a Health Insurance provider.This included: Monitoring the mainframe operations and batch processing schedules.Monitoring the communications network.Monitoring server backups for SUN/OS, UNIX - SUN SOLARIS, DEC/VAX, HP, Windows NT and AS400 systems.Log monitoring, CPU monitoring, executing batch jobs, and account maintenance in a Mainframe (CICS & IMS) environment.Use of the HP Service Desk (HPSD) and HP Service Manager (HPSM).Organized bridge calls during emergency escalations.Phone support for corporate employees. Show less

November 2008 – January 2010 (1 year 3 months) Monitoring, maintaining and troubleshooting production servers and networks for SPX Corp which included:Data Center Operator providing 24x7x365 Global IT support to SPX's host of companies worldwide. Coordinating support issues between customers, administrators and vendors. Monitoring, scheduling and restoring tape backups in Windows, Unix/Linux, and AS400 environments.Administering FTP accounts and access.Administering… Show more November 2008 – January 2010 (1 year 3 months) Monitoring, maintaining and troubleshooting production servers and networks for SPX Corp which included:Data Center Operator providing 24x7x365 Global IT support to SPX's host of companies worldwide. Coordinating support issues between customers, administrators and vendors. Monitoring, scheduling and restoring tape backups in Windows, Unix/Linux, and AS400 environments.Administering FTP accounts and access.Administering of Blackberry account access.Use of GWI Ticketing system.Support of end-user desktop.End-user Helpdesk Phone Support.Working closely with Sr. Windows and Linux system administrators to provide hands on support for production servers.Ethernet and Fiber Cabling.Racking and installation of IBM and HP servers. Decommissioning and removal of servers.Highlights: Provided support to Administrators in the virtualization of production servers and dismantled Show less

Monitoring, maintaining and troubleshooting production servers and networks for SPX Corp which included:Data Center Operator providing 24x7x365 Global IT support to SPX's host of companies worldwide. Coordinating support issues between customers, administrators and vendors. Monitoring, scheduling and restoring tape backups in Windows, Unix/Linux, and AS400 environments.Administering FTP accounts and access.Administering of Blackberry account access.Use of GWI Ticketing… Show more Monitoring, maintaining and troubleshooting production servers and networks for SPX Corp which included:Data Center Operator providing 24x7x365 Global IT support to SPX's host of companies worldwide. Coordinating support issues between customers, administrators and vendors. Monitoring, scheduling and restoring tape backups in Windows, Unix/Linux, and AS400 environments.Administering FTP accounts and access.Administering of Blackberry account access.Use of GWI Ticketing system.Support of end-user desktop.End-user Helpdesk Phone Support.Working closely with Sr. Windows and Linux system administrators to provide hands on support for production servers.Ethernet and Fiber Cabling.Racking and installation of IBM and HP servers. Decommissioning and removal of servers.Highlights: Provided support to Administrators in the virtualization of production servers and dismantled Show less

October 2007 – April 2008 (7 months) Data Center Operator for an international software development company, which included: Monitoring of networks and servers in a production datacenter for an international software developer.First level network infrastructure support and escalation. First level data backup support.Monitoring backups using Legato Networker.Server monitoring and maintenance.Perform/oversee hardware deployments and decommissioning… Show more October 2007 – April 2008 (7 months) Data Center Operator for an international software development company, which included: Monitoring of networks and servers in a production datacenter for an international software developer.First level network infrastructure support and escalation. First level data backup support.Monitoring backups using Legato Networker.Server monitoring and maintenance.Perform/oversee hardware deployments and decommissioning (installation/removal of servers). Data center space management/allocation.Basic operating system support (Windows, UNIX, and Linux). Business critical systems support and 24 hour escalation - provide 7x24 global IT support to internal employees and external customers. Organize bridge calls during emergency escalations.Highlights: Assisted Data Management Group by updating and modifying crontab for Windows Scheduled tasks and backups during off business hours. Show less

Data Center Operator for an international software development company, which included: Monitoring of networks and servers in a production datacenter for an international software developer.First level network infrastructure support and escalation. First level data backup support.Monitoring backups using Legato Networker.Server monitoring and maintenance.Perform/oversee hardware deployments and decommissioning (installation/removal of servers). Data center space… Show more Data Center Operator for an international software development company, which included: Monitoring of networks and servers in a production datacenter for an international software developer.First level network infrastructure support and escalation. First level data backup support.Monitoring backups using Legato Networker.Server monitoring and maintenance.Perform/oversee hardware deployments and decommissioning (installation/removal of servers). Data center space management/allocation.Basic operating system support (Windows, UNIX, and Linux). Business critical systems support and 24 hour escalation - provide 7x24 global IT support to internal employees and external customers. Organize bridge calls during emergency escalations.Highlights: Assisted Data Management Group by updating and modifying crontab for Windows Scheduled tasks and backups during off business hours. Show less

Supervised day shift computer and network operations for a nationwide automotive repair and after-market part sales corporation, which included:Responsible for batch production schedule completion.First level network infrastructure support and escalation. First level data backup support.Monitoring daily credit and bank transmissions.Manipulated automated scheduling system, performed basic JCL overrides and restart functions.Reset user ids and passwords .Data center… Show more Supervised day shift computer and network operations for a nationwide automotive repair and after-market part sales corporation, which included:Responsible for batch production schedule completion.First level network infrastructure support and escalation. First level data backup support.Monitoring daily credit and bank transmissions.Manipulated automated scheduling system, performed basic JCL overrides and restart functions.Reset user ids and passwords .Data center space management/allocation, mounts input-output tapes/monitor virtual tape silos.Performed compliance duties, wrote performance evaluations and organized bridge calls with vendors/technicians during emergency escalations. Business critical systems support and 24 hour escalation - provide 7x24 global IT support to internal employees and external customers. Show less

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