Bryan Washington Email and Phone Number

Provide timely and efficient problem solving and basic technical support to existing customers via phone, web, or emailAble to multi-task in a face-paced environment, set priorities within time constraints, and complete assigned tasks on timeAble to learn and retain knowledge quickly and persevere through challenging situationsContinually push oneself and encourage others to drive for resultsUses strong customer focus orientation to resolve complex client concerns/issues on their ownDemonstrates strong integrity and trustAble to train customers on installed products over the phoneAble to work outside normal business hours whenever call case management requires itParticipation in our after hours support on-call program

Work effectively with store management and store crewsSupervise the store’s crew through assigning, directing and following up of allactivitiesEffectively communicate information both to and from store management and crewsAssist customers with their questions, problems and complaintsHandle all customer relations issues in accordance with company policyand promote a positive shopping experience for all CVS customersMaintain customer/patient confidentiality

Develop interpersonal skills while interacting with customers and co-workersData entry and update of customer databaseIncrease company profit by closely monitoring sales and labor expendituresDirect other team members in a variety of tasks leading to customer satisfactionAssist in the interviewing/training of new drivers and shift leaders

Provide superior customer service by assisting customers with their shopping needs, handling all customer transactions in a timely and courteous manner, and responding to customer complaints/concerns with a sense of urgency to see to their resolution.Attend to merchandising of plan-o-grams within seasonal departments, end caps, displays and basic inline departments as directed by the Store Manager and/or the Assistant Store Manager.Control inventory by performing proper receiving and stocking including accurate cycle counting, processing merchandise transfers according to procedures, and reporting inventory problems to the Store Manager and/or Assistant Store Manager.Accountable for store cash and other financial assets, reconciling cash register drawers, preparing deposits, and ordering changes from the bank as directed by the Store Manager and/or the Assistant Store Manager.Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates; respond to any unexpected emergencies to ensure the protection of company assets.Manage tasks and supervise store associates in those limited circumstances when the Store Manager and/or Assistant Store Manager is unavailable.

Provide phone tech support to users of CDV, CHSI and VideoManage a team of 8-18 Customer Account ExecutivesProvide CAEs with feedback to increase performance and customer satisfactionManage CAE attendance and provide reports to Human Resources, Workforce, Payroll and upper ManagementAssist with Sales Order Entry, credits/adjustments

Provide phone tech support to end users of Gateway computers, and Microsoft XP Service Pack 2 Use troubleshooting tools provided by company to accurately diagnose and fix computer problems by providing client with step by step instructionsGenerate sales offering clients upgrades to enhance performance and versatility of the computer and by offering other component (i.e. digital cameras) to increase user satisfactionAct as a liaison between phone techs and Coach to communicate information such as call time and troubleshooting techniques steering to a resolution for clientsTracked techs’ time on and off phone as well as Billable Utilization with Avaya softwareAssist clients with becoming members of Netzero/Juno internet serviceMaintain agents hours worked using ITKA and KRONOSProvide agents with weekly metrics and set goals based on the company standardsMonitor calls and provide feedback to increase customer satisfaction