As Vice President of Flax & Associates I have the honor of collaborating with a talented team of skilled professionals who provide risk-based advisory and dispute resolution services to the insurance, construction, legal, real estate development, and engineering industries. I lead carrier relations, working closely with leadership and decision makers in a claims organization to achieve optimum results and provide satisfactory resolution. I have a broad experience base across all areas of claim. In my previous role as Claim Director at Vault, I was responsible for leading cross functional claim programs that enhanced the quality, efficiency, and effectiveness of service delivery. I was responsible for a team of claims professionals, managing their performance and development. I played a crucial role in budget preparation, primarily for the claims department and loss control. Working closely with legal counsel to develop strong litigation strategies, including arbitration agreements and legal educational programs for defense counsel is also in my wheelhouse. I would routinely collaborate with IT to implement efficient claims management systems. I was responsible for maintaining high-quality performance standards and implementing strategic action plans for improvement. I also managed client relationships and ensured deliverables were uniform and complete.I hold four professional credentials in claims (CCLA, PCLA, LPCS, AIC) and have over 28 years of experience in the insurance industry, working in both commercial and personal lines.I am a strategic planner, a high-performance team builder, and an optimistic change agent. I have a proven track record of achieving high impact results through data-driven decision-making, strategy design and implementation, and operations and project management. I am skilled in recovery, litigation management, vendor management, and quality assurance. I am passionate about exceeding the expectations of our internal and external customers and empowering our people to maximize their potential. I embrace the power of positivity and the opportunity to live the best life ever.