Appointed service aftersales and vehicle body centre manager for the Marshall group at their Land Rover and Volvo automotive operation based Leicestershire. Overseeing all areas associated with aftersales operations, managing multi skilled team of employees numbering 20 persons. With a wide array of aftersales management skills and knowledge, this has accelerated the introduction of new operational methods and staff training in both new and proven automotive retail operational skills to be more… Show more Appointed service aftersales and vehicle body centre manager for the Marshall group at their Land Rover and Volvo automotive operation based Leicestershire. Overseeing all areas associated with aftersales operations, managing multi skilled team of employees numbering 20 persons. With a wide array of aftersales management skills and knowledge, this has accelerated the introduction of new operational methods and staff training in both new and proven automotive retail operational skills to be more customer and business focused.Working with both the employer and manufactures to achieve and provide the very highest levels in both operational standards and retail customer service, whilst obtaining and maintaining focus on financial, KPI and customer retention/loyalty to both company and product. Show less

Project team manager associated driving a team of 16 method engineers and technical authors, embedded within Jaguar/Land Rover U.K. researching, devising and validating vehicle repair and maintenance procedures, covering both current, pre-production and proto-type vehicles. Overseeing all finished deliverable material involving multiply levels of technical information, translation into multiple global languages, converting finished material into both electriconic and paper formats,… Show more Project team manager associated driving a team of 16 method engineers and technical authors, embedded within Jaguar/Land Rover U.K. researching, devising and validating vehicle repair and maintenance procedures, covering both current, pre-production and proto-type vehicles. Overseeing all finished deliverable material involving multiply levels of technical information, translation into multiple global languages, converting finished material into both electriconic and paper formats, circulation to global markets. Other areas of involvement under current positional control consist of aiding the manufacturer to devise new production and repair procedures with the main aim to deliver new cost reduction saving method for the manufacture during vehicle production and associated product warranty costs. Show less

Requested by Ferrari Japan to assist with the development of a newly appointed new Ferrari dealer within the Tokyo city limits. Selection and development of after-sales Facilities , selection and training of staff to required CI standards.

Ferrari and Maserati Service manager for the whole of New Zealand. Spent five years developing the after-sales operational standards to award winning levels.

Held position as service manager for a newly appointed Ferrari and Maserati operation in the depth of Kuwait City. Completing set up full aftersales operation, which including recruitment of staff, training and mentoring to achieve and maintain the check levels of both customer and service standards.Through exceptional hardwork and dedication, a very profitable aftersales operation was devised and placed on the map within the Middle East, and highly respected by the manufacturer, to… Show more Held position as service manager for a newly appointed Ferrari and Maserati operation in the depth of Kuwait City. Completing set up full aftersales operation, which including recruitment of staff, training and mentoring to achieve and maintain the check levels of both customer and service standards.Through exceptional hardwork and dedication, a very profitable aftersales operation was devised and placed on the map within the Middle East, and highly respected by the manufacturer, to which is still in full operation to this date. Show less