Bryan Whitlock Email & Phone Number

San Francisco, Ca, Us

Berkeley, Ca, Us

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*) Copy Editing: Edited manuscripts for grammar, usage, spelling, and punctuation. Corrected manuscripts to clarify meaning, eliminate jargon, and polish language. *) Substantive Editing: Evaluated manuscripts as a whole and resolved problems of structure, organization, coherence, and logical consistency.*) Line Editing: Provided line by line editing to help evoke the desired tone, mood, and genre of content, while maintaining the author’s voice and style.*) Technical Editing: Ensured instructions and rules of products were stated clearly and ensured ease of use. Ensured example cases were clearly laid out and exhibited the proper usage correctly.

Oakland, California, Us

Support: Assist membership with questions and concerns. Properly directed tickets to other departments, as needed.Development: Provided feedback on training curriculum for pilot project. Made suggestions on possible improvements or potential pain points.Knowledge: Proficiency in member support processes, techniques, and best practices.

San Francisco, Ca, Us

*) Monitored and assessed quality for Instacart’s support agents and vendors.*) Became an expert on support processes and provided feedback on improvements to processes. *) Provided meaningful feedback on agent performance.

San Francisco, Ca, Us

I have worked with Office Team in several postings, including but not limited to:*) Front desk. Welcoming visitors, directing phone calls, and acting as support.*) Administrative assistant. Clerical work and admin support of various departments.*) Facilities assistant. Assembling/disassembling furniture, general maintenance, and supporting operations as needed.

*) Copy edited the publication "Double Feature #3."*) Completed multiple passes of the work, copy editing for clarity and consistency, while maintaining the overall tone of the work. *) Assured that the rules present in the game documentation were consistent and clear.

*) Clerical work. Write and edit work proposals, invoices, and other business documents.*) Manage Office. Schedule appointments with clients, answer phones, and maintain records.*) Coordination. Communicate with employers, clients, and other contractors to synergize on work projects.

*) Copy edited the publications "Double Feature #1 - Disco Ambulance and Women's Prison of the Apes" and "Double Feature #2 - Jukebox Villains and BEAST: Bound and Down."*) Completed multiple passes of the work, copy editing for clarity and consistency, while maintaining the overall tone of the work. *) Assured that the rules present in the game documentation were consistent and clear.

*) Copy edited the book "Wide World of '77."*) Completed multiple passes of the work, copy editing for clarity and consistency, while maintaining the overall tone of the work. *) Assured that the rules present in the game documentation were consistent and clear.

Chicago, Illinois, Us

*) Wrote invoices, receipts, and other documents. Connected with various departments on many clerical tasks.*) Managed membership database of an international clientele. Updated information, troubleshooted discrepancies, and reached out to membership or regional leadership as needed. *) First point of contact for membership via phone and email. Assist diligently with any service issues that arose and answered various questions related to service.

*) Planning. Collaborated on production meetings, brainstormed plot elements, and storyboarded scenarios.*) Writing. Wrote first draft of script, developed core characters and story elements.*) Consultation. Worked with production on set, providing suggestions, and possible work arounds.

*) Management. Lead and trained floor staff. Coordinated work on nightly basis and coordinated with other members of management team.*) Office Management. Handled cash deposits, record keeping of sales, and managed inventory. General office operations including copying, faxing, and managing emails.*) Customer Service. Hands on experience in assisting clients, dealing with escalated issues and providing resolutions to critical issues.