Bryan Wiler Email and Phone Number

Responsible for end-to-end maintenance of customer credit accounts, including record accuracy, cash flow management, financial reporting quality and timeliness, internal control systems over financial reporting, and business process optimization.

I've used my expert-level writing skills, creativity, and abstract thinking to assist businesses and individuals with a variety of projects, ranging from a customer survey geared towards increasing the purchase and utilization of electric vehicle charging stations to rewriting multiple pages of a book to prepare it for publication on Amazon.

I started with the company as a collector in July 1998, and earned promotions through various operations management roles - supervisor, manager, senior manager - before being promoted to Collections Director in 2006. For the next 16 years, I had operational responsibility for multiple channels, with emphasis on federal student loans. I developed a proven track-record of applying innovative ideas to bolster interactions with borrowers, increase employee productivity and meet multimillion-dollar… Show more I started with the company as a collector in July 1998, and earned promotions through various operations management roles - supervisor, manager, senior manager - before being promoted to Collections Director in 2006. For the next 16 years, I had operational responsibility for multiple channels, with emphasis on federal student loans. I developed a proven track-record of applying innovative ideas to bolster interactions with borrowers, increase employee productivity and meet multimillion-dollar revenue and expense budgets, while also ensuring compliance with all applicable federal, state, local, company and client rules, regulations and guidelines. I also acted as the operational lead for the creation, revision and implementation of training materials, provided subject-matter expertise in preparing audit responses, and created content for numerous government-contracting bid proposals. Show less