Developed training and support materials with a team of instructional designers and technical writers for the US Census Bureau.• Created short internal training videos, including writing and recording scripts, for Census staff on multiple systems using Camtasia.• Developed training materials for updated Census field rep and field rep management systems including help sheets, training manuals, training videos, for both new and experienced staff.• Assisted Census R-User group in recording training videos and writing ReadMe file summaries for their R User Bootcamp.• Revised the eCorrespondence Customer Relationship Management User Guide for clarity, accuracy, and added supporting images.

Managed team of two junior instructional designers and coordinated with a team of instructional designers on a 90-day sprint to revise and repurpose over 41 lessons of the Navy Drug and Alcohol Counselor School's (NDACS) curriculum including: cross-walking existing content to new lessons, reviewing references, and formatting materials. Created checklist for ISD teams to review work and for quality control.

Designed and developed web-based training courses for multiple federal agencies and non-government organizations from storyboard to final product. Collaborated with programmers, graphic artists, narrator talent, clients, and SMEs to create engaging and informative training and supporting materials such as student guides, train-the-trainer manuals, and job aids.• Led conversion of ILT project leader training into three short WBT courses for the Patient-Centered Outcomes Research Institute (PCORI) including storyboarding content and creating a decision-based activity conducted through a simulated “Teams” chat with a more experienced project leader who guides learner to the most effective outcome.• Led update of existing Department of Energy (DOE) Project Management Essentials WBT consisting of 15 modules from Flash to HTML5, thoroughly reviewing all course materials and interactions to meet 508-compliance, as well as the course structure and objectives to ensure learner success.• Designed a 5-lesson WBT using the CISA Cyber Essentials for Building a Culture of Cyber Readiness for Homeland Security, focusing on real-world cyber scenarios faced by small businesses across the U.S, where learners apply their knowledge in decision-based activities built around each scenario with good, better, and best outcomes. • Developed WBT for two courses for the NIH DAIDS Cross-Network on transgender participants and HIV counseling, working with SMEs to sequence and structure material to ensure learning; create engaging activities to facilitate that learning; and ensure that technical information and references were current and correct. ISD reviewer/developer for two additional courses on clinical lab practices and reporting system for DAIDS.• Designed two courses for the FAI Small Business Strategies for Multiple-Award Contracts and Writing Quality Past Performance Evaluations; and developed storyboard for the Innovation and the FAR Guiding Principles Knowledge Nugget

Wrote and coordinated Task Order Execution Plans for language training courses. Coordinated with senior staff on business development including: researching opportunities, writing technical and past performances, and tracking proposal writing process.Project Coordinator - Sept 2018 - March 2019Coordinated development of online language courses for clients, recruited and managed native speaking content developers, tracked product development at each phase, edited and provided quality control of finished products. - Managed and coordinate Headstart2 development for beginning courses in Baluchi, Somali, and Polish for the Defense Language Institute (DLI).- Coordinated between developers and DLI on Mandarin GLOSS course development.- Approved timesheets and track hours for staff and consultants.- Assisted with other Curriculum Development projects as needed.

Taught Level 5 Hospitality English and digital literacy. Developed communicative lessons following CRIPS hospitality industry curriculum. Conduct pre- and posttest assessments. Implemented Color Vowel Chart to improve pronunciation and fluency.- Completed E-CASAS Implementation Training and E-Proctor Training- Developed Soft Skills curriculum as part of the Curriculum Committee- Developed and piloted Level 5 pre- and posttest assessments with Level 5 cohort teachers- Used digital tools such as Nearpod and Schoology to deliver lessons

Taught three 8-week sessions of an intensive English course to Panamanian teachers covering a range of proficiency on the CEFR. - Modeled language teaching methods that teachers learn simultaneously in corresponding methods course, including Reader’s Theatre, Digital Stories, Color Vowel Chart, and communicative lesson design.- Implemented Edmodo for course management with assignments and quizzes, and communicating with students.- Certified to use Duolingo Schools to improve students’ grammar knowledge and abilities.

Developed and managed processes and procedures to ensure effective business operations support across CAL’s venture unit. Managed day to day operations for CAL’s adult ESL assessments including user support/client relations, workflow, budgeting and forecasting, and maintaining database. Provided and managed support internally and externally for CAL’s online courses. Provided professional development and technical assistance on CAL projects in the US, Saudi Arabia, and Mexico.- Trained and certified over 200 BEST Plus trainers and CAL EPT trainers in the US and Latin America.- Organized and facilitated data collection for BEST Plus 2.0 including developing feedback method for bias and sensitivity review panels.- Developed and implemented training for English teachers in Saudi Arabia on Second Language Acquisition and student engagement strategies that improved student outcomes.- Oversaw successful implementation of CAL’s online courses in Moodle, significantly increasing sales and user success.

Taught beginner-level students language and life skills using authentic and textbook materials. Developed and successfully implemented engaging and communicative lessons to help students advance to the next level.

Taught intermediate level ESOL students according to the Maryland Content Standards for Adult ESL/ESOL using project-based learning and self-created engaging lesson plans combining textbook and self-created materials.