Facilitated the integration of a new conveyor system with stakeholders and third party development vendors resulting in a 30% increase in production. Collaborated with compliance team to create new Audit and Security procedures to enhance overall system security and improve KPIs.Partnered with Support team to implement a new knowledge base for Network team improving customer service and reducing production downtime by 25 percent. Led tech support team in project migrating over 500 desktop PCs to Windows 11, to ensure timely implementation and minimize downtime, resulting in increased productivity and customer satisfaction.

Oversaw and orchestrated successful implementation of more than 250 client installations, ensuring seamless integration of new systems and technologies. Collaborated closely with clients to understand their specific requirements, developed comprehensive project plans, and efficiently allocated resources. Led cross-functional teams through the entire project lifecycle, from initiation to completion, employing effective project management methodologies. Effectively managed project timelines, budgets, and resources, while maintaining a strong focus on delivering customer satisfaction. Fostered strong client relationships through proactive communication, issue resolution, and ongoing support, ultimately driving successful implementation and surpassing customer expectations.Led comprehensive onboarding and training program for new operations employees, providing essential guidance and support to ensure their successful integration within the organization. Developed and delivered tailored training materials, leveraging expertise in IT project management to equip new hires with the essential skills and knowledge needed to excel in their roles. Implemented effective training strategies and evaluation methods to measure progress and identify area for improvement, fostering a high-performing team and optimizing operational efficiency.