Bryana Gibson Email & Phone Number

After graduating cum laude from Smith College in Northampton, MA with a BA in Government and International Relations, I went into the United States Peace Corps based in Mongolia in 2002 and lived in a remote village in Mongolia for 18 months. Following my return to the States, I graduated with a MBA in International Business Management and Finance from Tulane University. Through my studies, I have had the opportunity to build a working knowledge on how to identify and capitalize on business growth opportunities while refining my skills in customer satisfaction and retention.I have worked in various industries with dramatically different clients and one consistent theme throughout my career has been my ability to manage and grow accounts by building solid relationships with people. Every client wants to achieve their goals: whether that is a family in Houston with over $250k in investable assets trying to maximize their retirement savings or a formerly homeless client in Austin who secured his first job in 13 years washing dishes at Olive Garden. Client success is my success. I help them achieve their goals by identifying clear metrics and a definition of success, ceaselessly tracking progress, listening, responding to needs, and providing solutions. * I have a proven track record of building sustainable relationships with clients/customers via active listening and a commitment to following through.* I am highly experienced in managing multiple accounts and ensuring complete customer satisfaction. During my time in the Peace Corps, I have learned the importance of being culturally sensitive which has provided me with experience working with large and diverse populations.* I have a diverse skill set and a proven record of success and are well-prepared to meet and exceed your expectations.

Listed skills include Financial Analysis, Brokerage, Investments, Retirement Planning, and 4 others.

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  Client Services Manager

  Hdl Companies

  Jan 2023 - Present - Austin, Texas, United States

  Managing a portfolio of 20+ public sector accounts, serving as the primary liaison for cities and local taxing jurisdictions across Texas. Focused on helping clients optimize and research their sales tax revenue by utilizing advanced software solutions and providing expert guidance on utilizing technology for data analysis and decision-making.• Maintained a 100% client retention rate by consistently delivering tailored solutions and fostering strong, trust-based relationships with each client. Responding promptly and accurately to all requests also ensured high levels of satisfaction and service delivery. • Orchestrated cross-departmental collaboration, facilitating effective communication between Research, IT, and upper management to deliver comprehensive, consultative services.• Managed the client experience by providing tailored training on the company’s web portal and offering ongoing support for specific taxpayer inquiries and sales tax situations, ensuring sustained growth and regulatory compliance