Bryan Larson Email & Phone Number

West Des Moines, IA, US

Clive, Iowa, US

Delivered exceptional customer service by addressing and resolving client inquiries and concerns effectively.Facilitated technical training sessions to enhance team members' skills and knowledge of the product.Analyzed performance metrics to identify areas for improvement and implemented strategies to enhance outcomes.Streamlined processes by identifying.

Clive, Iowa, US

Provides level 3 and some level 4 advanced troubleshooting and resolution skills for supporting hardware/software technology devices.Provides advanced technical admin support for Firewall, Ethernet Switches, Wireless AP’s, Desktops, Laptops, Tablets, Cell Phones, Servers, Storage, Backups, Periodic Maintenance, IP Camera Surveillance, Printers.Provides.

Manages IT operations within the organization’s portfolio of companies that spans over 12 states, 100+ locations and 1000+ employees.Design and oversee migration of core infrastructure from on premise to cloud environment.Source and administer cloud identity management software, replacing active directory completely.Implementation of MFA, SSO, endpoint.

Winterset, Iowa, US

Responsible for creating and maintaining highly efficient and robust manufacturing processes and systems.Attended Haas CNC Basic operator training, and Basic and Advanced CNC programming trainingHelped design and train production leaders on proper OEE practicesGiven Domain Administrator access and served as 1st level helpdesk support and liaised with.

Des Moines, IA, US

Lead and participate in improvement projects utilizing root cause analysis and Lean and Six Sigma principlesCollect and analyze data from databases, spreadsheets as well as Tableau queriesPerform daily audits using access databases to correct Bills of Material and importing corrections into ERP systemTasked to find causes of material variances in our.

Ames, IA, US

Unique curriculum involving Engineering, Industrial Technology and Interdisciplinary Design with a minor in entrepreneurial studies.

Granger, Iowa, US

Design, implement and document customized procedures for the Windows XP/7 migrationProvide customer support in a polite, courteous and cooperative mannerPerform support and problem resolution for applications, network, telephone and desktop PC'sAssist customers with technical issues, identifying, verifying and documenting problemsMake routine decisions and.

Converted to digital Inventory control software from traditional paper copies.Ordered products from upstream suppliers for completed sales orders from sales staff.Established relationships with sales staff, external suppliers, vendors, and customers to make sure we had the right product in the right time in the right quantity.Redesigned warehouse and.

Waukee, Iowa, US

• Oversee the day-to-day operation for assigned client networks including both physical and virtual network servers and appliances that consist of Windows XP/7/2003/2008 and SBS 2008/2011.
• Provides support to staff as requested including performing scheduled network tasks, updating anti-virus definition files, monitoring network servers; providing internet and intranet user support, managing user.
• Coordinating special projects including network related wiring plans, LAN/WAN hardware/software purchases, system installation, backup, maintenance and problem solving
• Provides network and remote connectivity hardware/software support; maintains LAN user documentation including hardware/software applications, support logs and other related information
• Provides clients with a specialized preventative maintenance plan for entire network and include excellent documentation and an appropriate action plan.
• Researches and evaluates new technologies that tailor to client needs and expectations.

Greenwich, CT, US

• Served as C-level Executive helpdesk support and Tier III Desktop support
• Co-Sponsored Lean Continuous Improvement Project that would make the Desktop group more efficient and effective in all facets of support and customer service
• Developed and maintain an inventory of all computer related components and equipment
• Conducted research on desktop products in support of PC procurement and development efforts
• Prepared, maintained, and upheld procedures for logging, reporting, and statistically monitoring desktop operations
• Trained Desktop Administrators on proper company policies and effective communication with end-users in order to deliver required desktop service levels

Hardware/Software Upgrades & Installation Virus/Spyware Removal Wired/Wireless Networking Customer Education Services PC Purchase Evaluation Apple/ Mac OS Consulting Small Business Services

West Des Moines, Iowa, US

• Answered customer internet service problems via phone, email, and web interface
• Achieved a low call-back rate due to solving customer issues effectively and efficiently
• Troubleshot customer issues following accepted guidelines and procedures
• Marketed items to customers that improved their internet experience
• Assumed the role of Lead Support Technician when requested
• Served as co-administrator for the Remedy AR Server

Arlington, Virginia, US

The XVIII Airborne Corps is the corps of the United States Army designed for rapid deployment anywhere in the world. It is referred to as "America's Contingency Corps" and is the Army's largest warfighting organization. Its headquarters are at Fort Bragg, North Carolina.Coordinated deployments of 50% of Active Army forces including personnel, vehicles and.

Bachelor’S Degree (Bls), Industrial Technology/Design

Pre-Engineering

Mcitp: Enterprise Desktop Administrator, Information Technology, Windows 7

Certificate, Transportation

Certificate, Administrative Specialist