Bryan Alerding Email & Phone Number

Rome, Ny, Us

Verona, New York, United States

Verona, Ny

Worked as a Lead Front Desk Clerk at "The Inn at Turning Stone," one of the lodgings available at the Turning Stone Casino & Resort.Duties Included: As a Lead Clerk, I am acting supervisor in the absence of our operations manager or assistant manager for my assigned shift. Should an issue escalate, It is my duty to assist the clerk or handle the situation in order to resolve said issue with the utmost care. Slot machines are present in our location so our clerks are issued an additional gaming cash drawer in order to pay out vouchers. Once issued, I am to oversee the clerk and their drawer and will be signed over responsibility to a safe should a cash fill be necessary. Along with the other front desk clerks, I greet our guests and check them in and out of their rooms, handle cash and credit card transactions, assist guests with amenities and any concerns they might have with their rooms.

Eden Prairie

Performed functionality testing on current-generation (Playstation 3, Xbox 360), next-generation (Playstation 4, Xbox One), and PC (Steam) for the Activision critically-acclaimed title “Call of Duty: Advanced Warfare.”Duties Included: Completing assigned issue sweeping tasks using DevTest software; Documenting and tracking issues with Jira Software; Performing cross-verification regression tasks on specific current generation issues picked by developer “High Moon Studios”;

Blaine, Mn

Assisted Nintendo by bringing in Wii, Wii U, 3DS and Nintendo accessory sales during the holiday season with a new temporary store position jointly created by Nintendo of America and Toys R’ Us. Duties Included: Educating customers and Toys R’ Us employees on all things Nintendo; Setting up promotional displays; Keeping an inventory of product and ordering when low; Maintaining work area; Demonstrating product; Observing product sales;

Excelsior, Mn

Performed production duties for CraveMedia’s mixed martial arts website Sherdog.com and their internet radio station the “Sherdog Radio Network.” Duties Included: Getting in contact with V.I.P.’s for phone interviews; Using social media to alert listeners on upcoming programs; Screening phone calls; Operating sound board; Recording and editing live broadcasts using Adobe audition; Using HTML and CSS to post radio files and related blogs; Monitoring radio equipment; Attending press events;

Minneapolis, Mn

Brought on as an Associate Product Demonstrator for Nintendo where I showcased the Nintendo 3DS handheld gaming system throughout the Minneapolis St. Paul area and proceeded to bring in console sales for the company.Duties Included: Demonstrating the capabilities of the Nintendo 3DS to the public; Observing product sales; Maintaining work area; Educating customers and store employees on all things Nintendo; Setting up promotional displays;

Mendota Heights, Mn

Hired as a tier 1 technical support representative by the collection agency NCO Group for their contract with Apple where I provided their consumers with technical support for their iPhone 4s and the iCloud technology.Duties Included: Troubleshooting for potential iphone issues; Setting up replacement product orders for customers; Scheduling Apple store appointments; Selling extended protection plans; Using excellent customer service and proper phone etiquette;

Utica, Ny

Independently traveled throughout two central New York counties as a Section 8 housing inspector for a non-for-profit agency’s State funded Section 8 program, insuring that client housing was up to federal safety standards.Duties Included: Daily travel to client homes; Inspecting section 8 housing for safety hazards; Appointment scheduling; Updating client files physically and by using a federal record keeping program; Insuring safety hazards are being repaired; faxing documents; Notifying landlords or property managers on any failed inspections of their properties; Submitting inspections daily in a timely manner;

Rome, Ny/ Grand Forks, Nd

Assisted customers throughout store and answered questions about products; operating cash register

Education record

Associates/liberal arts-music 1 year completed

High School/Secondary Diplomas And Certificates

High School/Secondary Diplomas And Certificates