Bryan Alexander Email & Phone Number

Wickliffe, Ohio, US

Wickliffe, Ohio, US

Wickliffe, Ohio, US

• North American Lead for Windows 10 upgrade project leading to 3500 computers.
• Perform root cause analysis of production problems, developing both long term and short-term solutions to drive automation and improve process.
• Establish project, development, and support teams to meet changing business and technology needs.
• Consistently fulfill business stakeholder requirements by designing, configuring, implementing, deploying, and training on EHS compliance solutions.
• Identify and correct defects through troubleshooting and maintaining existing systems.
• Utilize and promote best practices as it relates to Lubrizol application development standards and road-mapping as well as cybersecurity.

Wickliffe, Ohio, US

• Increased production to new levels by formulating and implementing monthly staff training programs.
• Built strong relationships with key vendors that result in strategic planning and understanding of each other's business strategies.
• Spearheaded North America recruiting process including generating job descriptions and recommending compensation for candidates.
• Improved operational performance by preparing annual data to support the business plan along with KPIs.
• Drove improvements in customer-facing metrics (on-time delivery, quality, lead time) and delivered best-in-class operations around production efficiency and safety.
• Facilitated and participated in weekly one on one training sessions and team meetings.

Wickliffe, Ohio, US

• Strong knowledge of network hardware including servers, routers, and other computer devices.
• Ensured quick resolution of user concerns and escalated more complicated issues to helpdesk managers.
• Drove process improvement in collaboration with cross functional teams to increase efficiencies within the IT Department and achieve organization goals.
• Managed cases, requests and enhancements using online tools and processes; resolved prioritization conflicts and provided a high level of service, adhering to SLAs for response and restoration times.
• Performed administrative functions such as answering the phones, write concise and accurate and detailed reports.
• Supervised and executed multi-level responses and addresses reported or detected incidents.

Morristown, New Jersey, US

• Configured, integrated, and implemented multiple Electronic Medical Records systems.
• Interfaced with key IT, clinical, business and operations staff to assist in the development of efficient workflows.
• Built, tested, and supported Chartmaxx interfaces to multiple ancillary systems.
• Delivered solution innovation to improve services or to lower costs, operating under deadlines and challenging workloads.
• Guided remote physicians with installation of Doc viewer to enable them to sign their charts.
• Solved overly complex problems and developed solutions to tasks or projects which were unique, using judgment and initiative.