Facilitated all in-office patient care and accelerated the pre-surgical process by serving as a liaison for various doctors while providing guidance and support for the patients.Established and maintained personal-professional rapport with patients via in person meet and greets after their initial consult with the surgeon; continued via phone and/or email correspondence.Reviewed all necessary medical clearances required by insurance and the doctor in order for the patient to have surgery or prescribed medication.Scheduled patients’ medical clearances based on their ideal timeframe to have surgery, insurance preauthorization turnaround time, and doctors’ schedule.Collected confidential patient health information in compliance with HIPPA and inputted information and documentation into medical records software system.Presented all of the patient services that the practice offers such as online support groups and financial support for self-pay patients.

Organized doctors’ calendar daily to maximize use of hospital time for all upcoming surgeries.Collaborated with hospitals to ensure a seamless, efficient transition from the office to the hospital for all plastic surgery patients.Initiated pre- authorization for all patients and delegated cases to the company’s Albania team to report back to me with approval or denial.Generated and presented procedure pricing to patients to service as a surgery consent. Outlined and explained all consent forms for patients to review.Oversaw daily office operations for the entire plastic surgery department, including check in/out office visit and scheduling follow up visits, answering incoming patient calls and emails, and more.

Oversaw two contrasting bar/restaurants during peak casino operating hours.Managed over 20 staff including servers, bartenders, and hosts, and tipped out staff at the end of the workday.Generated and organized daily floor plans to maximize labor cost and ensure top quality dining experience.Interviewed and trained new staff to meet company standards, including table touching during shifts to measure guest satisfaction and any possible room for improvement.Collaborated with back- and front of the house staff to resolve any guest complaints based on food quality and service.

Greeted and escorted all guest to their tables in accordance with daily floor plan.Operated point of sale ("POS” system to close out checks for servers and process payments.Partnered with kitchen staff for all take-out orders.