Bryan Ammons Email & Phone Number

Spring, Tx, Us

Remote

- Planned and executed over 35 architecture designs, migrations, and deployments for Azure, Office 365, and on-prem infrastructure - Spearheaded the discovery and implementation of 2 remote monitoring and management (RMM) solution projects - Identified and resolved security incidents for both internal and external cloud and on-prem environments - Handled Tier II and III support requests, collaborating with client and vendor technicians as needed - Established internal and external knowledge base and asset management practices - Acted as a technical resource for Dynamics GP and Business Central environment environments - Automated technical processes and maintenance procedures to streamline operations - Provided escalated support for critical network and connectivity issues, ensuring minimal downtime

Portland, Oregon Area

- Scoped and successfully executed more than 6 email and SharePoint migrations - Deployed over 20 Azure environments for both internal and external clients - Oversaw maintenance, management, and support for more than 100 client environments and ~500 devices - Provided on-site technical support as an infrastructure technician - Managed disaster recovery services, backups, and implemented best practices - Identified and implemented best practices and procedures, contributing to the development of sales strategies as part of the Azure discovery team

Portland, Oregon, United States

- Installed and provided support for Dynamics GP, both on-site and for hosted servers, covering SQL and domain services - Prioritized and triaged all incoming support requests, ensuring efficient escalation to the most suitable resource available - Provided on-site technical support for workstations, printers, and networking equipment