Bryan A. Angus, Mba Email & Phone Number

Phoenix, Az, Us

Phoenix, Az, Us

Atlanta, Ga, Us

Burbank, Ca, Us

Burbank, Ca, Us

Head overall procedures associated with customer on-boarding and retention for cable operating companies worth $5M+ across 8 major cities, as well as ensure optimal customer loyalty. Coordinate with the VP of operations to direct a team of 100+ employees for seamless execution of field operations. Enhance market share by conducting effective trend/data analysis. Craft metrics reports in order to assess losses and performance by executing market competitive analysis. Indicate and minimize sources leading to high expenditures, resulting in maximized profit margins. *Strengthened transparency based on real-time and reduced headcount by employing the use of mobile operating system for field employees.*Secured greater market shares for RHC via exceptional field performance, landing Cox Communications as key field partner.*Boosted overall productivity by implementing use of mobile field app, automated reports, and performance charts.

In my role as a Regional Manager, I streamlined customer engagement operations for all major cable operators including Cox Communications, Charter Communications, and Comcast, across 11 cities. I liaised with the VP of operations in heading a team of 75 employees. I Ran thorough trend/data analysis to expand market shares. I formulated metric reports to mitigate losses and analyze competitive performance. I recruited general manager, designed reports, and optimized operational set-up across multiple cities.• Facilitated customer retention efforts of clients, utilizing analytical assessments across multiple channels to identify/retain underperforming accounts, while ensuring satisfactory customer services.• Expanded business to major cities by greatly emphasizing on cultivating client relationships and implementing robust marketing techniques.• Expedited procedures for collecting/refurbishing/reusing equipment and reduction of call center headcount, salvaging costs up to $2M per year for Cox Communications.• Secured national contract with Cox Communications worth $4.9M.

I spearheaded day-to-day operations of a busy Albuquerque market as an active general manager. Supervised functions related to recruitment, payroll/HR needs, and team performance. I bolstered and maintained client relationships by mitigating customer escalations concerning property damage/privacy issues. I sustained quality standards and ensured timely completion of tasks by ensuring proper field/office staffing. I got promoted as Area Manager within 2 years, gained access of Tucson and Oklahoma markets, and trained/oversaw new managers on job functions.• Developed and implemented 4C metric system to grade quality and effectiveness of technicians, generating a level playing field for performance evaluation.• Digitized paper-based work order system, leading to maximum optimization of protocols and higher efficiency.

Cayce, Sc, Us

I was in charge of daily service operations for the company, carried out by a team of 12 technicians. I trained my techs on equipment and customer service. Marketing fell under my job as well, and through creation of flyers and mailers, along with cold calling, we developed a strong reputation with customers and within the industry. I also managed P&L and expenses, as well as inventory and improvement initiatives.In addition to increasing revenue 14% by adding three new routes, I oversaw a reduction in accidents. Automating processes was also a major focus, and by upgrading technology I enabled sales teams to become completely mobile and improved the scheduling process.

Bachelor Of Business Administration (Bba), Management

Master Of Business Administration - Mba, Busniess