Bryan Arango Email & Phone Number

Miami, Fl, Us

Miami, Fl, Us

New York, Ny , Us

Us

MSP Professional IT Consulting services for small-to-medium sized businesses including, but not limited to:- Project management,- Cybersecurity and Compliance,- Cloud migrations,- Network performance assessments,- Network infrastructure upgrades,- Cloud solutions,- Network, Applications and Systems support and maintenance,- Data backup and recovery – business continuity, and- Data/Voice connectivity.Acquired experience using Autotask PSA business management platform, Kaseya Virtual System Administrator (VSA), Ninja RMM platform, ConnectWise RMM solutions, virtualization using Hyper-V, GravityZone Advanced Threat Control for networks and cloud environments, Cisco Meraki and UniFi networking, SonicWall firewalls implementation, best practices for Cybersecurity Compliance and Remote Management, Microsoft Azure, and others.

Madrid, Es

- IT Team Lead directly in charge of a dedicated team of fifteen on-site technicians and nine NOC Analysts across the USA, always willing to fill in with hands-on tasks as well as helping technicians with problem resolution, maintaining SLAs and meeting KPIs. - Effective in critical incident resolution and timely escalation. - Experienced in briefings to clients and teams involved in incident resolution to transform experiences into ways of improving incident handling. - Responsible for maintaining of the highest standards of customer satisfaction as contracted with domestic and international clients. - Responsible for the proposal and implementation of new technologies as requested by new or current clients, focusing on customer retention and new business opportunities. - Responsible for initial technical interviewing, training and onboarding of new hires. - Responsible for weekly and monthly incident auditing for compliance with service request management and service level management practices. - Responsible for drafting and improving procedures to align efforts with the organization’s continual improvement process.

Madrid, Es

- Provided first and second-level technical and operational support in a global Multiprotocol Label Switching (MPLS) backbone. - Experience using various network management tools, such as SolarWinds. - Experience installing, configuring and troubleshooting network devices across LAN and WAN networks, such as firewalls, routers, and switches. - Extensive experience installing and configuring end-user workstations, as well as supporting newly deployed equipment including, but not limited to printers, plotters, scanners, etc. - Creation, escalation when necessary, and resolution of tickets using BMC Remedy ITSM and Service Now ITSM. - Responsible for creating and updating the company’s central knowledge base documentation. - Experience interacting daily with customers and local providers, offering phone and email support to end-users and vendors. - Performed ticket analysis, monitoring, reporting and escalation to the appropriate technical support level.

Bachelor Of Science - Bs, Computer Science

Associate Of Arts - Aa, Computer Science