Joseph Bryan Fernando Email & Phone Number

Montreal, Qc, Ca

Montreal, Qc, Ca

Montreal, Quebec, Canada

• Provide technical support on Genetec’s Video surveillance solution (Security Center), including troubleshooting and documentation of cases in Microsoft CRM• Troubleshoot challenging issues relating to software applications, networking, Windows OS, SQL server• Collaborate with support engineers and developers, analyzing logs and traces to resolve customer’s issues•Creating Feature Requests, reporting bugs found in the newly released versions of the software, generating process backlog tickets for the backend DevOps team• Troubleshoot and assess Genetec’s software (Security Center). This includes installation, integration, and operation of Genetec Products (Omnicast, Security Center, Sipelia, Plan Manager, and other Plugins) in computer-based systems and mobile applications.•Refer user guides, technical manuals, and other documents to examine and implement solutions.•Reproduce, identify, and resolve technical glitches encountered by users.•Resolving issues related to cloud deployment, IP video surveillance, SQL database connections•Efficiently understanding and escalating complex technical issues to appropriate support departments•Functioning as an independent worker and a team player within a fast-paced environment

Montreal, Canada Area

•Step-by-step, expert guidance through the entire selling or buying process•Market analyses for sellers•Professional negotiation of contract terms and pricing

•Collaborated and promoted Company products with the sales team and Financial team to deliver clients vehicles with exceptional customer service answering client queries and explaining vehicle features and ensuring the purchase specifications, Documentation, Contracts, and payments are in order to meet monthly delivery targets.

Montreal, Canada Area

Being trained as a Screening Officer, My responsibilities are:• Screen passengers and their baggage using hand-held metal detectors and/or manual search to ensure no prohibited items enter the secure area• Test baggage for any explosive materials, using equipment such as explosive detection machines or chemical swab systems

Diploma, Diploma In Full-Stack Web Development

Completed a Full-stack Web Development Diploma that focuses on modern Web Development with Javascript. Over 480+ hours of intensive class.

Diploma In Residential Real Estate Program

Diploma in Residential Real Estate helps understand the various factors that influence the real estate market and can explain them.