Bryan Bautista Email and Phone Number

*Manage current APM vendor relationships and collaborating across Expedia Group to promote adoption of new end-to-end full stack monitoring capabilities.-Provide thought leadership around the evolution of application performance management, introducing insights to the enterprise, analysis and recommendations on roadmap to relevant and converging technologies.-Quick identification of inefficiencies while enabling performance levels with higher margins (revenue of line of business /cost to deliver service + cost to host service)* Enable monitoring practice for Expedia infrastructure organization. Deliver tools to monitor for availability, quality and performance of infrastructure.- Develop and influence business units through on-boarding, open communication and training and development opportunities.* Delivery of “RUM” Real User Monitoring solution to various Expedia teams via Dynatrace “DCRUM”. Evangelize the adoption of new user experience monitoring tools within Expedia.- Provide insight and analysis for the business in how to forecast and prevent customer struggle that impacts revenue and end user experience.- Collaborated with multiple groups to monitor production traffic, create actionable dashboards and identify root cause of issues impacting Citrix performance.* Fulfillment of “CEM” Customer Experience Management capabilities via Tealeaf. Champion the customer experience engagement and platform capabilities across the enterprise, creating partnerships with other lines of business and delivery teams to deliver solutions.- Lead internal stakeholders to generate business justification for customer experience initiatives and necessary platform investment.

As the Tealeaf Administrator for Orbitz Worldwide I manage the IBM Tealeaf suite of products cxImpact, cxView, cxConnect DA, cxVerify and cxMobile. I support the Retail Site Optimization team responsible for monitoring performance and attitudinal metrics from explicit and implicit voice of customer data sources and business reports, exploring innovative alternatives to improving purchase conversion, revenue per transaction and customer satisfaction for Orbitz, Cheaptickets, eBookers and Hotel Club.* Administer business aspects of the Tealeaf application suite, including definition and creation of new event monitoring reports, data privacy/security and access rules, session retention and storage policies. Coordinate with development teams for technical enhancements and product updates.* Conduct detailed analysis of customer site interactions through Tealeaf and synthesize when appropriate against supplemental web analytics data, transactional and revenue trends, customer comments and call center feedback to provide comprehensive understanding of user experience to key stakeholders.* Create and maintain dashboard of key Voice of Customer findings including insight into most common/impactful usability issues, drivers of funnel abandonment and bounce rate * Communicate shifting or emerging trends based on forensic analysis of production sessions and present in regular forum for broader dissemination to primary stakeholders.* Ensure the validity and integrity of Tealeaf session replay capabilities and ensure consistent functionality in partnership with feature teams as site functionality evolves.* Implement product code upgrades, patches, and hot fixes provided by Tealeaf development* Champion Tealeaf capabilities and benefits to new users and existing stakeholders by acting as subject matter guru of the features and details of implementation for all Orbitz Worldwide brands.

Extracted, analyzed and interpreted business results for current marketing programs, as well as developing SEO/SEM measurement approaches for new marketing programs. Responsible for cross-department collaboration to develop the tools and processes which support SEO/SEM marketing data tracking, reporting, and analysis. Provided marketing and senior management quality market information, accurate decision-making tools and recommendations aimed at improving marketing effectiveness based on customer behavioral data.

* Plan, develop, test and document implementations.* Translate business requirements into technical specifications and technical designs.* Install and test networking and webserver hardware and software at customer sites.* Train customers on administration and use of software.* Monitor performance of software after implementation and provide customer support.