As a process and culture lead, I design and implement internal business processes and culture. Projects include:- Designed and implemented a CRM system using Atlassian products.- Designed and implemented a contract management system with demand and capacity management using Atlassian products.- Designed and implemented internal systems to manage onboarding, equipment requests, asset management, vacation requests, facility maintenance requests, and consultant scheduling, using… Show more As a process and culture lead, I design and implement internal business processes and culture. Projects include:- Designed and implemented a CRM system using Atlassian products.- Designed and implemented a contract management system with demand and capacity management using Atlassian products.- Designed and implemented internal systems to manage onboarding, equipment requests, asset management, vacation requests, facility maintenance requests, and consultant scheduling, using Atlassian products. Show less

As a solutions architect, I lead client engagements and design systems to solve complex problems. Engagements include:- Jira Align implementations and clean-up efforts- Agile and SAFe transformations- Migrations- ITSM and ESM implementations including Jira Service Management, Opsgenie, and Statuspage- Jira, Confluence, and Advanced Roadmaps implementations to solve business challenges including onboarding, waterfall project management- Coordinate with technical teams to… Show more As a solutions architect, I lead client engagements and design systems to solve complex problems. Engagements include:- Jira Align implementations and clean-up efforts- Agile and SAFe transformations- Migrations- ITSM and ESM implementations including Jira Service Management, Opsgenie, and Statuspage- Jira, Confluence, and Advanced Roadmaps implementations to solve business challenges including onboarding, waterfall project management- Coordinate with technical teams to provide custom integrationsAdditionally, I engage in sales and marketing:- Provide demos including an end-to-end Atlassian Cloud demo site- Write contracts for client engagements- Host webinars on Atlassian products (multiple videos on YouTube)- Speak at Atlassian conferences (Team ‘21: "Insuring the Future: Northwestern Mutual's Journey from Data Center to Cloud"; Team '23: "Building Scalable Culture Through Onboarding and Enablement") Show less

TOFL Seminar, April 2014 to August 2015Design and teach test preparation courses for IELTS, TOEFL and SAT exams in 1:1 and group (up to 25) settings. Urawa Gakuin High School, April 2014 to March 2015Researched and designed an extensive reading program for over 200 students.Started a professional development circle for English department coworkers.Planned and conducted a one week English camp for 25 students.Designed an intensive fluency course for returnee students,… Show more TOFL Seminar, April 2014 to August 2015Design and teach test preparation courses for IELTS, TOEFL and SAT exams in 1:1 and group (up to 25) settings. Urawa Gakuin High School, April 2014 to March 2015Researched and designed an extensive reading program for over 200 students.Started a professional development circle for English department coworkers.Planned and conducted a one week English camp for 25 students.Designed an intensive fluency course for returnee students, including speed reading, interviewing, and personal growth units. This course received very positive reviews from students and coworkers.Saitama City Board of Education, August 2013 to April 2014Introduced new curriculum to all grade levels at my junior high school. Initiated staff workshops to introduce ESL research and improve overall teaching effectiveness.Taught classes that focus on building communication skills: talking to people, listening and expressing, group and solo presentations, and the process of debate. Show less

Designed and facilitate team building events and activities for professional leadership communities by tailoring events to their needs to ensure lasting group cohesion and teamwork. Clients included high schools and volunteer organizations.

Staffed an anonymous and confidential listening and referral hotline for expat participants of the JET Programme in Japan from 8pm to 7am multiple nights a month. Calls included diffusing stressful and difficult situations such as depression and panic attacks by using active listening and problem solving techniques to help callers reach positive outcomes.Trained sixteen incoming volunteers and other JET Programme support providers in listening and referral techniques annually; assisted… Show more Staffed an anonymous and confidential listening and referral hotline for expat participants of the JET Programme in Japan from 8pm to 7am multiple nights a month. Calls included diffusing stressful and difficult situations such as depression and panic attacks by using active listening and problem solving techniques to help callers reach positive outcomes.Trained sixteen incoming volunteers and other JET Programme support providers in listening and referral techniques annually; assisted in redesigning the 20-hour training curriculum per trainee feedback and collaboration to emphasize practice opportunities and discussions. Edited and updated resource manuals, expanding sections on suicidal caller response and outside referrals, and emphasizing quick referencing. Initiated an online service and social media presence that ultimately doubled caller volume. Show less

Organized multiple annual events including picnics, ski trips, museum visits, and social gatherings for 50 to 80 members of the local JET Programme community.Established a mailing list and social media presence for the exchanging of information such as events, professional development and expat resources to Saitama JET participants, which served to strengthen interaction in Saitama over a three year period.

Selected to join one of Japan’s largest cultural exchange programs as a language instructor for five years – one year at junior high and elementary schools, and the remaining four at high schools.Created new curricula for Oral Communication and English Expression courses, a short-term study abroad preparation course, and a short-term speech contest preparation course. Assumed several additional projects including: Reorganizing and updating classrooms, creating posters and… Show more Selected to join one of Japan’s largest cultural exchange programs as a language instructor for five years – one year at junior high and elementary schools, and the remaining four at high schools.Created new curricula for Oral Communication and English Expression courses, a short-term study abroad preparation course, and a short-term speech contest preparation course. Assumed several additional projects including: Reorganizing and updating classrooms, creating posters and English signs for school-wide display, streamlining department offices, scheduling, and creating language lessons for PTA and faculty members.Successfully completed the JET Linguistics/Pedagogy and the JET Translation/Interpretation correspondence courses. Show less

Represented over 4,000 current JET Programme participants as part of the Association for Japan Exchange and Teaching (AJET) national council, a body of 18 elected and appointed members.Created and presented reports to representatives of three government ministries and the Council of Local Authorities for International Relations twice annually.Established a partnership with International TEFL TESOL Training to give all current and incoming JETs discounted TEFL Courses, as well as… Show more Represented over 4,000 current JET Programme participants as part of the Association for Japan Exchange and Teaching (AJET) national council, a body of 18 elected and appointed members.Created and presented reports to representatives of three government ministries and the Council of Local Authorities for International Relations twice annually.Established a partnership with International TEFL TESOL Training to give all current and incoming JETs discounted TEFL Courses, as well as periodic full TEFL course scholarships.Established a partnership with Temple University Japan to give all former, current, and future JETs a 10% discount on all Continuing Education courses and an application fee waiver.Expanded AJET’s relationship with the Japan Association for Language Teaching (JALT) to bring JALT presenters to JET conferences nationwide. Created an online Education and Professional Development database with peer-reviewed information on Japanese study, teaching methodology and resources, lesson plans, ESL training courses, graduate courses, teaching organizations and publications, and professional development resources.Managed a team of eight volunteer content creators. Show less

Supervised daily operation of the Entertainment department including live characters, six theatrical and performing venues, name-entertainment concerts and local performing groups along with three other supervisors. Improved guest service through fostering a positive and supportive work environment. Managed department-wide scheduling and supplies distribution.Maintained and updated lighting and audio systems across the department.Served on committee for the improvement… Show more Supervised daily operation of the Entertainment department including live characters, six theatrical and performing venues, name-entertainment concerts and local performing groups along with three other supervisors. Improved guest service through fostering a positive and supportive work environment. Managed department-wide scheduling and supplies distribution.Maintained and updated lighting and audio systems across the department.Served on committee for the improvement of guest service and employee satisfaction.Elected department “Supervisor of the Year” for 2004 and 2005. Show less

Provided educational programs, peer counseling, and ensured an academic environment for a residence hall wing of 30 students in a building of 200 students. Planned and coordinated a minimum of four community-building floor and hall activities per month, four of which received campus-wide recognition. Participated in optional diversity training, including “Safe Zone I & II” certification.Assumed additional staff leadership positions including homecoming committees, RA… Show more Provided educational programs, peer counseling, and ensured an academic environment for a residence hall wing of 30 students in a building of 200 students. Planned and coordinated a minimum of four community-building floor and hall activities per month, four of which received campus-wide recognition. Participated in optional diversity training, including “Safe Zone I & II” certification.Assumed additional staff leadership positions including homecoming committees, RA information sessions, RA selection groups, and assistant hall director selection committees. Show less