Analyze business practices and devise strategies for improvement. Help remain competitive by identifying industry trends, defining company markets, and creating strategies for growth and efficiency. This role involves a mix of analytical and creative thinking to solve complex business challenges and drive organizational success.

Currently manage Annville Family Medicine and LVACC Express Center. Responsible for all business operations and personnel management.Facilitated practice move to a new 80,000 square foot outpatient center. Improved and help standardize clinical workflows. Analyze monthly financials and provider productivity.

As a Graduate Assistant in the Small Business Development Center, I have both administrative and consulting responsibilities. Some of the responsibilities include, ordering of supplies and paying monthly invoices. Facilitating local business seminars for SBDC clients. Assist undergraduate students with the development of business plans for their senior project. Act as a liaison and advisor for client projects in the Widener School of Business Management.

• Decreased charge lag from $1.1 million to $280k.• Improved operating room utilization for surgeons to maximize productivity.• Facilitated medical group stewardship initiative to improve contribution margin. • Co-facilitator Patient Experience committee.• Standardized WellSpan Orthopedic leadership structure.• Co-facilitator WellSpan Medical Group leadership committee.

Currently manage a 26,000 sq' facility providing primary care, dermatology, optometry, neurosurgery/spine, pediatric opthamology, physical medicine and rehabilitation, reproductive medicine, x-ray and pharmacy. Responsible for planning, organizing, directing, and controlling all aspects of the assigned department's internal and external customer service, as well as the human resource and financial management operations. Act as a catalyst between the department and its customers, and staff, to ensure continuity and quality of service and care. Accomplishments:- Top 4% in the nation for Overall Patient Satisfaction in Q4 FY 2013.- Top 8% in the nation for Overall Patient Satisfaction in Q3 FY 2014- Participated on physician panel size committee to determine appropriate empanelment of patients and determine appropriate panel size for primacy care physicians in a Patient-Centered Medical Home.- Facilitated implementation of PCMH policies and procedures for University of Utah Community Clinics.- Facilitated monthly PCMH Management Workshops trainings. Trained and taught managers on PCMH policies and procedures. - MyChart Superuser.

Responsible for the overall coordination of practice functions, including personnel management and business operations.• Increased QualityBLUE pay for performance quality incentive amount from $3 to $9. • Decreased expenses by $140,000 in FY’12. • Improved Total Net Profit by $450,000 in FY’12. • Created monthly physician scorecard for providers to monitor productivity and quality.• Facilitated quality initiative and improved provider clinical quality scores by 18%.• Analyzed and compiled monthly Press Ganey data for Lancaster General Medical Group.• Implemented and achieved NCQA Level III Patient Centered Medical Home recognition.• Improved staffing efficiencies.• Completed Harvard ManageMentor Corporate Leadership program.• Trained and mentored new Trauma Services Manager for six weeks. • Participated on committee responsible for redesigning and improving the medical group and family practice websites.

• Provided direct, unlicensed patient care.• Trained new patient care assistants.• Assisted in developing training program for new patient care assistants. • Mentor for local high school students.

• Planned and organized a system wide interactive workshop with nationally known business economist, Strategic Horizons LLP.• Developed spreadsheet to improve staffing efficiency.• Analyzed financial data to improve RVU/FTE for LGMG practices.• Facilitated monthly leadership meetings with managers and supervisors.• Implemented scripting for patient wait time/delays for LGMG practices.• Developed Hardwiring Excellence leadership toolkit.

• Provided anticipatory customer service.• Responsible for training new servers.• Assisted in planning monthly staff meetings.• Responsible for managing catering events.