Bryan Brunson Email & Phone Number

Kansas City, Missouri

• Regularly managed and coordinated over 200 incoming and outgoing projects a year for the US engineering department.
• Streamlined cross-departmental communication, improving efficiency in project organization and completion.
• Developed and implemented a standardized process for order cards and production order details, enhancing companywide operations.
• Evaluated technical scope of new machine and retrofit projects, facilitating effective project hand-offs to engineering design groups.
• Utilized SAP business software to manipulate project network structure and allocate engineering design time.
• Communicated design issues and scope changes to sales and manufacturing teams.

Olathe, Kansas

• Demonstrated exceptional customer service and organizational skills while managing claim inventory efficiently.
• Investigated homeowner losses and perils, verifying policy coverage, and scoping damages.
• Utilized Xactimate and Enservio estimating software to draft repair or replacement estimates
• Negotiated claim settlements and coordinated salvage and subrogation processes.
• Reviewed and negotiated contractor supplement estimates, ensuring accurate claim settlements.

Olathe, Kansas, United States

• Documented property and automobile claims, providing comprehensive and accurate documentation for each case.
• Assisted insureds and claimants by offering guidance and support throughout the claims process, ensuring a positive customer experience.
• Addressed customer inquiries related to repair options, providing knowledgeable advice and facilitating smooth resolution.
• Authorized rental vehicles when necessary, coordinating arrangements to minimize disruptions for customers.
• Handled minor coverage issues, ensuring prompt and satisfactory resolution, while maintaining a focus on customer satisfaction.
• Effectively addressed customer complaints, demonstrating strong communication and problem-solving skills.

Topeka, Kansas, United States

• Applied simple to complex research and problem resolution methods to effectively resolve customer billing inquiries and technical issues.
• Presented and sold product enhancements and upgrades to clients’ customers, leveraging persuasive techniques.
• Interacted with customers primarily through phone-based incoming calls in a fast-paced call center environment.
• Consistently ranked among the top-performing agents at the site center on a monthly basis since graduating from new hire training in November 2010.

• Supervised and mentored branch employees, providing guidance and support to ensure a high-performing team.
• Assisted in the effective management of a diverse fleet of two hundred rental and loaner vehicles, overseeing maintenance, availability, and operational efficiency.
• Demonstrated a strong understanding of cost control principles, analyzing branch profit and loss statements, and implementing strategies to optimize profitability.
• Developed and nurtured long-lasting relationships with local business partners, actively engaging in marketing initiatives and collaborating with key decision-makers.
• Efficiently processed and interpreted daily branch fleet inventory, accounts receivable, and end-of-month reports, maintaining accurate records and supporting financial transparency.
• Utilized successful sales techniques to present and promote ancillary products and upgrades, contributing to revenue growth and enhancing the overall customer experience.

Bachelor Of Science - Bs, Social Sciences

High School