Bryan Brunson Email & Phone Number

Kansas City, Missouri

• Regularly managed and coordinated over 200 incoming and outgoing projects a year for the US engineering department.• Streamlined cross-departmental communication, improving efficiency in project organization and completion.• Developed and implemented a standardized process for order cards and production order details, enhancing companywide operations.• Evaluated technical scope of new machine and retrofit projects, facilitating effective project hand-offs to engineering design groups.• Utilized SAP business software to manipulate project network structure and allocate engineering design time.• Communicated design issues and scope changes to sales and manufacturing teams.• Oversaw creation and delivery of project documentation from parent company.• Scheduled machine safety inspections prior to shipment and analyzed project accuracy and completion times.• Acted as the initial point of contact for factory acceptance tests, ensuring comprehensive project documentation and notifications.

Olathe, Kansas

• Demonstrated exceptional customer service and organizational skills while managing claim inventory efficiently.• Investigated homeowner losses and perils, verifying policy coverage, and scoping damages.• Utilized Xactimate and Enservio estimating software to draft repair or replacement estimates• Negotiated claim settlements and coordinated salvage and subrogation processes.• Reviewed and negotiated contractor supplement estimates, ensuring accurate claim settlements.

Olathe, Kansas, United States

• Documented property and automobile claims, providing comprehensive and accurate documentation for each case.• Assisted insureds and claimants by offering guidance and support throughout the claims process, ensuring a positive customer experience.• Addressed customer inquiries related to repair options, providing knowledgeable advice and facilitating smooth resolution.• Authorized rental vehicles when necessary, coordinating arrangements to minimize disruptions for customers.• Handled minor coverage issues, ensuring prompt and satisfactory resolution, while maintaining a focus on customer satisfaction.• Effectively addressed customer complaints, demonstrating strong communication and problem-solving skills.• Maintained comprehensive documentation for each claim, including relevant information, customer communications, and actions taken.

Topeka, Kansas, United States

• Applied simple to complex research and problem resolution methods to effectively resolve customer billing inquiries and technical issues.• Presented and sold product enhancements and upgrades to clients’ customers, leveraging persuasive techniques.• Interacted with customers primarily through phone-based incoming calls in a fast-paced call center environment.• Consistently ranked among the top-performing agents at the site center on a monthly basis since graduating from new hire training in November 2010.

• Supervised and mentored branch employees, providing guidance and support to ensure a high-performing team.• Assisted in the effective management of a diverse fleet of two hundred rental and loaner vehicles, overseeing maintenance, availability, and operational efficiency.• Demonstrated a strong understanding of cost control principles, analyzing branch profit and loss statements, and implementing strategies to optimize profitability.• Developed and nurtured long-lasting relationships with local business partners, actively engaging in marketing initiatives and collaborating with key decision-makers.• Efficiently processed and interpreted daily branch fleet inventory, accounts receivable, and end-of-month reports, maintaining accurate records and supporting financial transparency.• Utilized successful sales techniques to present and promote ancillary products and upgrades, contributing to revenue growth and enhancing the overall customer experience.• Supported administrative tasks, including paperwork management, scheduling, and maintaining organized records to ensure smooth operations.• Collaborated closely with team members and other departments, fostering effective communication, knowledge sharing, and a cohesive work environment.

Bachelor Of Science - Bs, Social Sciences

High School