Bryan Mark Brutas Email and Phone Number

As a Process Trainer at Optum, a leading healthcare insurance company, I deliver comprehensive training programs to new hires and redeployed agents, focusing on medical claims, coverage and benefits, prior authorization, and provider contracts. My role involves not only conducting training sessions but also developing detailed training curricula, process maps, flow charts, and various other training materials to support effective learning and development. This ensures that all agents are well-equipped with the knowledge and skills necessary to excel in their roles.