Bryan Burnett Email & Phone Number

Tulsa, Oklahoma, United States

Tulsa, Oklahoma Area

Lead the business operations of the Tulsa In-Home Services office, which supports all of northeastern Oklahoma with internal and remote technicians. Supervise a team of more than 50 people, including technicians, field service managers, the warehouse supervisor and inventory specialists. Maintain a fleet of 44 service vehicles and arrange for necessary inspections and repairs. Resolve damage claims to customers’ and company’s satisfaction. Oversee all of warehouse operations. Key Accomplishments:• Consolidated two Tulsa offices at Dish and led the new team in exceeding goals that were never previously achieved. • Received the J.D. Power Award for best in customer service for the last two years. • Increased employee satisfaction by 33% by creating an improved work/life balance culture and taking personal consideration of each individual. • Doubled sales revenue between two offices within one year; achieved through training, coaching, and mentoring and “leading by example.”• Train and support technicians in field safety practices, and on performance strategies in order to improve metric results and help new hires earn first year promotions.• Initiated partnership with leadership and additional departments to achieve project outcomes and timelines. • Learned and excelled at new lines of business introduced to division of Dish; Samsung appliance and TV repair, and managing training of technicians to become Pro Installers for Google Next and Ring residential products.

Tulsa, Oklahoma Area

Directly managed store operations, including supervising all convenience store staff, enforcing company policy, ensuring procedural compliance and maintaining profit and loss results within budget. • Reviewed and implemented customer service standards as set by the store’s standards of operations, policies and procedures.• Championed employee success in conducting monthly meetings and documenting performance, while providing disciplinary action as needed.• Met standards for merchandising and instituted appropriate changes in a timely manner.• Verified wage and hour compliance for all team members.

Tulsa, Ok

• Obtained subcontractor's compliance with budgets, timelines, and quality assurance.• Devised phasing plans for daily scheduling of remodel procedures• Inspected and reviewed projects to monitor compliance with safe business practices and company expectations• Provided training and leadership throughout all markets in order to successfully complete open-door remodels• Authored, designed, and produced operations training manuals to facilitate successful, systematic policies and procedures.• Prepared and presented organizational proposals and status report to senior management