Bryan Burnett Email & Phone Number

Tulsa, Oklahoma, United States

Tulsa, Oklahoma Area

• Lead the business operations of the Tulsa In-Home Services office, which supports all of northeastern Oklahoma with internal and remote technicians. Supervise a team of more than 50 people, including technicians, field.
• Consolidated two Tulsa offices at Dish and led the new team in exceeding goals that were never previously achieved.
• Received the J.D. Power Award for best in customer service for the last two years.
• Increased employee satisfaction by 33% by creating an improved work/life balance culture and taking personal consideration of each individual.
• Doubled sales revenue between two offices within one year; achieved through training, coaching, and mentoring and “leading by example.”
• Train and support technicians in field safety practices, and on performance strategies in order to improve metric results and help new hires earn first year promotions.

Tulsa, Oklahoma Area

• Directly managed store operations, including supervising all convenience store staff, enforcing company policy, ensuring procedural compliance and maintaining profit and loss results within budget.
• Reviewed and implemented customer service standards as set by the store’s standards of operations, policies and procedures.
• Championed employee success in conducting monthly meetings and documenting performance, while providing disciplinary action as needed.
• Met standards for merchandising and instituted appropriate changes in a timely manner.
• Verified wage and hour compliance for all team members.

Tulsa, OK

• Obtained subcontractor's compliance with budgets, timelines, and quality assurance.
• Devised phasing plans for daily scheduling of remodel procedures
• Inspected and reviewed projects to monitor compliance with safe business practices and company expectations
• Provided training and leadership throughout all markets in order to successfully complete open-door remodels
• Authored, designed, and produced operations training manuals to facilitate successful, systematic policies and procedures.
• Prepared and presented organizational proposals and status report to senior management