Seasoned Quality Leader with experience spanning various industries including automotive, defense, glass, HVAC, metals, oil & gas, wood, and valves. QMS subject matter expert who uses right tools from extensive quality toolkit to elevate quality management system performance. Collaborative problem solver whom drives organizational change through a BBQ (Behavior Based Quality) approach. Expert in identifying root cause of issues and translating complex processes into clear, understandable and actionable steps. Enthusiastic leader who consistently meets commitments with integrity. Available to discuss new opportunities in the Greater Houston area, please contact me either via LinkedIn or directly at bjbusser@msn.com or 832.209.6306.Addendum:Experience with multiple quality philosophies and tools including, but not limited to: Balanced Scorecard, Benchmarking, Kaizen, Kanban, Lean, TQM, Zero Defects, etc.. Extensive customer and supplier experience; test and reliability; quality department reorganization; cost-of-quality; document control; data analysis; reports/presentations; training; problem resolution; and procedures/work instructions. Keywords: Audit Auditor Auditee Auditing Assessment Business Process Improvement Benchmark Brainstorming Cost of Quality Complaint Customer Satisfaction Continuous Improvement Correction Corrective Action Empowerment ISO 9001 IATF 16949 Key Performance Indicator Leadership Microsoft Office Manufacturing Management Manager Petroleum Process Improvement Quality Assurance Quality Control Root Cause Analysis Risk Management Six Sigma Total Quality Management
Listed skills include Continuous Improvement, Lean Manufacturing, Quality System, Manufacturing, and 15 others.