Technical Support Specialist
Current• Provided exceptional technical support to customers by troubleshooting and resolving HVAC system issues promptly and effectively, ensuring maximum customer satisfaction• Operated company vehicles responsibly and safely, delivering HVAC equipment and materials to job sites on time, optimizing logistics and enhancing overall operational efficiency• Assisted HVAC technicians on-site with equipment setup, installations, and repairs, contributing to seamless workflow and timely project completion• Maintained accurate records of service calls, inventory levels, and equipment deliveries, utilizing company systems to track and manage data efficiently• Demonstrated strong communication skills in educating customers on basic HVAC system operation and maintenance, empowering them to make informed decisions regarding their equipment