Bryan Campos Email & Phone Number

San Pablo, Cr

Costa Rica

Agile Squad leader and Product Owner for the Education Development team of IBM Consulting Costa Rica, Learning & Knowledge. I am responsible for managing a portfolio of global learning products, ensuring they are utilized at their highest value.

Costa Rica

My main responsibility is to be an Interpreter between the business and IT, bridging the gap of understanding between the business and the technology team. I am in charge to oversee the delivery of tested systems solutions to ensure it meets the business requirement. I am also a key communicator and driver of collaboration throughout the development life cycleIts part of my duties to be focused on the customer, and work closely with the IT delivery team.

Costa Rica

My primary role is to staff IBM resources on IBM short and long-term consulting projects in North America. Understand project requirements and to be able to provide solutions to staffing requirements.My responsibilities involves directly sourcing candidates from IBM internally and from subcontract firms externally, working in collaboration with project and other Staffing Managers across geographies in IBM and with our vendors

Costa Rica

I am responsible for operational quality assurance and timeliness audits, team management and for keeping management informed of all the department metrics results. I also prepare trends analysis and work with the SME PMA's to promote process improvement. The team perform Quality Assurance and timeliness audits to the financial management performed by the PMAs and SME PMAs. I am also in charge of managing the finances for 2 different clients categorized as advance accounts, one of the… Show more I am responsible for operational quality assurance and timeliness audits, team management and for keeping management informed of all the department metrics results. I also prepare trends analysis and work with the SME PMA's to promote process improvement. The team perform Quality Assurance and timeliness audits to the financial management performed by the PMAs and SME PMAs. I am also in charge of managing the finances for 2 different clients categorized as advance accounts, one of the largest Oil & Gas organization in Canada and another one for health services sector. Show less

Costa Rica

I am responsible for the execution of financial administration processes, provide insight on project management and maintaining project leadership informed about financial results. I am responsible for recognize problems involving multiple and complex variables related and/or unrelated to the projects financials. I perform financial analyzes causes to prepare and recommend solution alternatives to any challenge.My responsibilities include drawing financial plans, creating project… Show more I am responsible for the execution of financial administration processes, provide insight on project management and maintaining project leadership informed about financial results. I am responsible for recognize problems involving multiple and complex variables related and/or unrelated to the projects financials. I perform financial analyzes causes to prepare and recommend solution alternatives to any challenge.My responsibilities include drawing financial plans, creating project financial forecast, reconciliation, work with project leadership to identify problems, respond to business measurements related to financial results. Show less

I was responsible for operational results, people management and business relationships for the team. The team is responsible for monitoring newly developed fraud patterns for digital transactions conducted on the company websites. The team performs analysis of transactions, via real-time queues and post transaction reports, and will determine if transactions are fraudulent and should either be cancelled or processed. I am responsible to promote a positive environment and base every… Show more I was responsible for operational results, people management and business relationships for the team. The team is responsible for monitoring newly developed fraud patterns for digital transactions conducted on the company websites. The team performs analysis of transactions, via real-time queues and post transaction reports, and will determine if transactions are fraudulent and should either be cancelled or processed. I am responsible to promote a positive environment and base every relationship and result on Western Union objectives. Also monitor the activities of credit assistants and credit analysts; keep management informed of schedules, priorities, and problems, maintain day-to day records of reports of progress, allocate resources accordingly and identify specify and implement process improvement. Show less

I was responsible for meeting customers service level agreement targets through motivating and developing staff, consistently achieving and surpassing Key Performance Indicators, maximizing every customer satisfaction opportunity by promoting the highest standards of customer care and recognizing potential development and training opportunities.Maintaining/ exceeding the quality customer service standards and SLA’s for the department and ensuring good staff relations through effective… Show more I was responsible for meeting customers service level agreement targets through motivating and developing staff, consistently achieving and surpassing Key Performance Indicators, maximizing every customer satisfaction opportunity by promoting the highest standards of customer care and recognizing potential development and training opportunities.Maintaining/ exceeding the quality customer service standards and SLA’s for the department and ensuring good staff relations through effective communication, leadership, discipline and motivation.The team was responsible of complying with the US Patriot Act and Bank Secrecy Act. Also, protect Western Union’s brand by preventing possible frauds and illegal activities, including money laundering to protect our costumer’s money by using anti-money laundering rules and regulations based on OFAC and other sources. Show less