• Coordinated pre-implementation tasks, including the creation and review of implementation plans, checklists, and obtaining client signoff. • Managed complex small to large scale enterprise software and hardware implementations. • Worked closely with client (Department of Education, Federal Student Aid) to plan, schedule, and carry out software and hardware implementations. • Managed small to large projects in the post-implementation phase, including managing defects through analysis, development, test, and implementation.• Performed initial and ongoing risk assessment during pre- and post-implementation phases. • Developed and executed Implementation Management processes and procedures, including but not limited to the following areas: pre-implementation, review implementation documentation, implementation, and post-implementation.

• Participated as lead for all phases of software testing, including test planning, review of requirements, design, and use case documentation; the creation and execution of test scenarios and scripts; and the defect work-off process.• Provided subject matter expertise to help define and clarify business and system requirements for all projects. • Planed and performed Regression Testing, Performance Testing, System Testing, Negative Testing, Inter-System Testing, Intra-System Testing, Automation Testing, and User Acceptance Testing.• Analyzed scope for testing effort and provided object-based estimates for test team. • Served as lead for small to large teams of Software Quality Assurance analysts (testers) to plan and perform test. • Maintained individual and team performance metrics. • Developed System Integration, Performance, Intra-system, and Inter-system test plans.• Served on the internal Software Evolutionary Process Group to establish and implement processes for all phases of the software development lifecycle to ensure best practice and achieve Compatibility Maturity Model Integration (CMMI) levels two and three.• Worked with federal client (Department of Education, Federal Student Aid) to review test output and obtain signoff. • Developed and implemented Software Quality Assurance processes, including the use of manual and automated test methods.• Performed initial and ongoing risk assessment before and during test phase. • Completed Standard (CMMI) Appraisal Method for Process Improvement (SCAMPI) training and served on appraisal team to achieve CMMI Level II and III. • Member of internal Activities Committee.

• Participated in all phases of software testing, including test planning; review of requirements, design, and use case documentation; the creation and execution of test scripts; and the defect work-off process. Use of Rational Test Manager and ClearQuest to create test scripts and address issues / problems with software. • Provided subject matter expertise to help define and clarify business and system requirements for all projects.• Managed all reported user problems / issues with various external websites, and work with respective software development teams to resolve and retest problems / issues.• Worked closely with software development team to perform analysis into the cause of Production and test phase software defects and to ensure viability of all software applications.• Provided subject matter expertise to assist analysis, design, and development teams as needed.• Member of Activities Committee.