• Promoted to lead the Water Transfer Business Unit overseeing 14 direct reports and the Northeast (PA, OH, WV), the Bakken (ND), the Rockies (CO, UT, WY), and Midcon (OK) regions. Released due to COVID-19.• Managed P&L for a $300M+ business, 1,400+ employees, and 26 branch locations throughout 11 states. • Boosted revenue and margins across all 4 regions throughout tenure despite the major 2020 downturn.• Reduced labor costs 35% by launching the first-ever company-wide rollout of automation equipment and remote monitoring systems. • Cut total recordable incident rates from 2.43 to 0.26 via safety initiatives that transformed company culture.• Reduced capital spending 25% by streamlining asset management policies, reviews, and utilization tracking, which provided critical oversight of purchasing and expenditure trends.• Attracted and retained top talent by championing and launching a company-wide succession planning program that successfully built organizational bench strength and guaranteed long-term growth and stability. • Boosted customer satisfaction by leading the company’s comprehensive strategy, which focused on assessing customers’ overall experience from top-to-bottom.

• Promoted due to exceptional hands-on leadership in General Manager role to manage the company’s operational and labor force budget for all Water Transfer Operations within the Northeast Region. • Capitalized on expense reduction measures that resulted in $60M of cost savings and attaining/exceeding EBITDA goals while executing strategic plans for equipment, materials, and employee deployment. • Built positive customer relationships, cultivating sustainable sales and synergy revenue opportunities.• Managed P&L performance for multi-million-dollar budgets and achieved regional goals by analyzing Key Performance Indicators (KPI’s). • Set clear strategic vision and goals for the Northeast Water Transfer divisions, including business development, revenue growth, margin contribution, and employee development.

• Promoted to supervise 8 direct reports due to exceptional results in Regional Business Analyst role. • Empowered employees to regain lost profit during a downturn via a Profit-Sharing Plan, which was adopted nationwide, cut turnover 35%, lifted margins 10%, and instilled a ‘one team’ staff mentality. • Launched a midstream business unit despite an industry downturn, partnering with Sales to identify and acquire sustainable revenue streams outside of upstream oil and gas. • Recognized with the President’s Circle Award for building a midstream hydrostatic testing water solutions and coal ash pit water treatment and storage department that led to $50M in new business from 2015-2020.• Shifted company culture despite an industry downturn and systemic issues left by former management.• Stepped up to work alongside field managers and employees, which resulted in buy-in from all team levels.• Empowered staff to take ownership of company materials, which led to staff returning rental equipment on time, sharing materials between yards to avoid purchasing, and self-policing clock in and out times. • Championed a core competency and cross-training program, which ensured key personnel worked toward set continuous improvement goals and adhered to company policies and procedures.

• Increased regional profit by building tools that increased staff financial literacy, including teaching Northeast regional operations teams about P&L and the main drivers of revenue, cost, and profit. • Implemented a Purchase Order System, which was later adopted nationwide, streamlined previously-disorganized purchase order tracking, and led to accurate, real-time P&L updates. • Overhauled a formerly inaccurate reporting mechanism by building a tool showing billable hours and revenue per hour worked, which boosted employee morale, cut overtime hours, increased billable hour percentage, and resulted in a 5% margin gain on average.• Led merger and acquisition (M&A) targeting, industry and competitor analysis, Quarterly Business Review preparation and presentation, and annual budgeting. • Tracked achievement of operational, profit, and strategic goals via key performance indicators (KPI’s).

• Recruited into the newly-established Rebate and Pricing Team, with a goal of streamlining vendor rebates and optimizing Pricing Specialists’ workflow processes. • Built Excel-based applications using VB scripting and ADO database connectivity technologies comparing rebate pricing, which optimized rebate tracking, saved the company $3.5M, and led to a $72M contract. • Developed custom applications and interfaces using self-taught programming skills in VB.NET, ASP.NET, VB Scripting and SQL Server development tools, which saved countless labor hours.

• Hired for expertise in Information Science and business administration to manage county-wide projects.• Created and implemented a Project Management Office (PMO), which streamlined intake of project requests, including a visible project queue and tools for prioritizing time-sensitive projects. • Increased visibility into the completion status of ongoing projects and their respective budgets, resource tracking, project scheduling, and project close-out process with end-user feedback via PMO.• Upgraded hardware and facilities for a county 911 and EMS emergency call center.• Overhauled and troubleshot hardware, software, and GIS mapping for a Real Estate Assessment Program during statewide, mandated property re-assessments.• Acted as Information Technology (IT) liaison for vendor Request for Proposals (RFP’s) involving Medical Examiner’s Office’s secure digital file storage systems; emergency call center, Sheriff’s Department, and county jail scheduling software; and bidding and award tools for the Economic Development Department.

• Acted as primary contact regarding technical issues arising in supporting clients’ use of Paychex software via telephone, email, remote control, IP connection or on-site.• Demonstrated ability to discover, diagnose and correct problems resulting in numerous client letters of appreciation and consistent recognition for outstanding customer service.• Contacted clients to provide additional product training or to support sales representatives in pre-sales efforts by assisting in presentations or answering technical questions. • Reduced the number of issues through proactive approach to problem identification, resulting in a reduction of errors and a direct correlation to improved customer satisfaction and increased client retention.• Set up and created custom reports per client requests based on business needs, which included working with third party vendors to ensure that all report requirements were met.