Bryan Cheng Email & Phone Number

Singapore

Responsibility: - Led the successful migration of the company's email and productivity suite from GSuite to Office365, ensuring a seamless transition for all users.- Developed and implemented Power Automate workflows to automate manual processes, improving efficiency and productivity across departments.- Managed and administered SaaS applications, ensuring their availability, security, and compliance with relevant policies and regulations.- Mobile Device Management (MDM) solutions, enabling secure and efficient management of mobile devices across the organization.- Developed and implemented IT policies and documentation, ensuring compliance with industry standards and best practices.- Centralized various IT tools and platforms, including Atlassian, Gitlab, AWS, and others, streamlining operations and improving collaboration across teams.- Managed the asset management process, ensuring accurate inventory tracking, timely maintenance, and cost optimization.- Conducted internal IT audits, specifically user access reviews, to ensure compliance with security and access control policies.- Managed a team of 4 in providing operational support for regional offices including Southeast Asia, Germany and Ukraine to ensuring smooth IT operations and alignment with global standards.- Delivered technical training and guidance to the Helpdesk team, improving their skills and knowledge to provide efficient IT support.- Provide L3 end user support, resolving complex IT issues and ensuring minimal disruption to business operations.Projects- Migration of the company's email and productivity suite from GSuite to Office365- Implemented Single Sign-On (SSO) and SCIM integration solutions- Microsoft Intune and conditional access deployment- Migration of SaaS application- Deployment of teleconference system- Implementation of company’s SharePoint Sites

Responsibilities:- Manage the various cloud components in O365 and Azure and ensure safe and secure availability of these cloud services for our regional users across APAC.(Exchange online, Azure Active Directory, Microsoft Teams, SharePoint online and OneDrive for business,MS Office application suite and Azure Virtual Desktop)- Day to day support (incident & problem management)- Configuration changes to enhance functionality, implement new functionality or implement (user) change requests (change management)- Manage incidents, investigate and provide temporary and/or permanent resolution of incidentsescalated. - Deploy and patching of servers, workstation/AVD and all IT equipments.- Provide supporting documentation, reports and other information to managementProjects- Azure cloud infrastructure deployment- Azure Virtual Desktop Deployment- Migration of File Server to Sharepoint online- Migration of on-Prem Exchange to Exchange Online- Deployment and integration of Meeting Equipment with Ms Teams

Singapore

Responsibility: - Deployment , administer, maintain, backup/recover, troubleshoot and issues resolutions of Servers(VMware), Operating Systems, Storage, Network, Support Applications like Active Directory, email services, file/print services, Cisco Unified Communication Manager and etc. - Perform preventative maintenance on servers and storage. - Administer and maintain security related applications and devices such as VA (Qualys), DLP, Anti-virus, etc.- Verify all network equipment, servers/ systems are applied with latest firmware / server patches and are running in an optimised environment. - IT Infrastructure consolidation for APAC countries.- To assist MIS Manager to research and recommend best practices on It infrastructure towards enhancing work environment and operational efficiency- Co-ordinate and recommend security measures- Develop IT procedures & policies and manage the IT Investment as well as maintenance to the computer equipment- Manage escalation from tier one support on local and APAC countries. - Manage and administer SharePoint Online.- Deployed EDR (Crowdstrike) all workstation, VMware VDI, Servers in the company and assist in deployment for APAC countries- Maintain the IT assets listing and recommend for purchase of IT equipment- Provide documentation and updates on all IT procedures and processesProjects - VMware deployment and upgrade.- O365 Integration for APAC countries- MBAM deployment for APAC Countries- WDS and MDT deployment for APAC Countries- Consolidation of APAC Countries Domain- Migration of Legacy DMS to SharePoint Online

Singapore

Responsibility: - Ensure that Systems and Services are available to users and that information is processed and transferred correctly, preserving its integrity that is to protect the operation of the systems. - Administer, maintain, backup/recover, troubleshoot and issues resolutions of Servers, Operating Systems, Support Applications like directory, email services, file/print services, VOIP etc. - Administer and maintain security related applications and devices such as Anti-Spam, DLP, Anti-virus, etc. - Set up and maintain the Disaster Recovery site. - Periodically performing Housekeeping of Servers and Software/Hardware Inventory. - Prepare and maintain prompt, complete documentation including system design document, acceptance test plan, equipment configuration and other documents as required. - Assist the Manager, IT Infrastructure, to ensure compliance to IT policy and procedures and IT audit requirements.- Manage and administer Document Management System (iManage).- Verify all servers/ systems are applied with the correct application, firmware and server update patches and are running in an optimised environment. - Perform preventative maintenance on servers and storage. - Review & report on the security and compliance status of on IT infrastructure - Work with vendors on maintenance and upgrade tasks.- Monitor the replication of servers runs properly and the DR procedures tested and ensure relevant DR documentations are updated - Attend to any urgent important Helpdesk issues or requests of high priority and importance Projects - VMware deployment and upgrade.- Work with vendors on Citrix deployment- Veeam Backup Solution deployment- Microsoft Azure Cloud backup deployment- Document Management System Upgrade- Solarwinds IT Management and Monitoring tools deployment

- Maintain and administer multiple client’s IT infrastructure, server, applications and network equipment - Provides 1st level desktop support – 3rd level support for assigned clients - Responsible to about 500 users including VIP clients- Responsible for about 25 clients including large MNCs and Law Firms- Responsible in planning, configuration, and implementation of IT infrastructure - Responsible for Creating and updating documentations, including network diagrams (Visio format), asset list, and equipment settings - Support and Champion change management activities and to ensure that standardized procedures are used for efficient and prompt handling of all Changes¸ in order to minimize the impact upon service quality and consequently to improve the day-to-day operations and liaise with various vendors as and when necessary - Manage IT assets including coordinate with users on PC lifecycle and disposal- Provides advisory for clients to meet their IT requirements (i.e. Business Continuity, Security, and Network Design) - Security patches deployment- Provides training to Clients regarding products and services support- Involved in IT server infrastructure upgrading, migrating active directory, file server and application, decommissioning of old server - Provides proactive and corrective maintenance for servers and workstations- Worked on office relocation, included sourcing for vendors to support the move, to proper communication with stake holders - Provides advisory to stakeholders on possible/needed upgrades/ security concerns and aligning companies vision with IT strategy

- Provides services to clients on the installation, configuration, troubleshooting of various Windows OS: English and Japanese (Windows NT, 2K, 2003, XP,Vista, Windows 7 )- Serves as first point-of-contact for any problem reported by the client as well as provides end-user support on hardware / software and other IT related matters- Work with various technologies, technicians and managers to document networking requirements, and design and implement networks to support Information Technology applications- Monitor the status of the network resources and ensure routine testing and analysis of all network facilities- Keep informed and updates staff on emerging network and software technologies, including security and virus updates- Maintenance of all network and Internet connections- User login errors, network & print failures- TCP/IP setting- Problem resolution and upgrading of system- Ensure equipments such as PCs, laptops, printers and scanners are in working condition.- Troubleshoot equipments, applications and software and execute the appropriate action.- Installation of software to PCs and laptops.- Ensure the necessary Windows patches and Antivirus patches are applied to the latest version.- Cloning or Restore PCs/laptops when require.- Norton / Symantec Ghost to the new Operating System- Checking and updating the inventory of hardware equipments and software.- Administrative work such as filing of incident reports, technical documents and delivery orders of equipment purchased.- Communicate with users to resolve their hardware/software problems.- Respond to, log, troubleshoot and follow-up of incidents / service requests - Maintain end-to-end ownership of incident/service request- Identify potential major incidents and escalate to incident Coordinator/Manager- Provide first line investigation and diagnosis- Resolve incidents / service requests where applicable

- Provides services to clients on the installation, configuration, troubleshooting of various Windows OS: English and Japanese (Windows NT, 2K, 2003, XP)- Serves as first point-of-contact for any problem reported by the client as well as provides end-user support on hardware / software and other IT related matters- Work with various technologies, technicians and managers to document networking requirements, and design and implement networks to support Information Technology applications- Monitor the status of the network resources and ensure routine testing and analysis of all network facilities- Keep informed and updates staff on emerging network and software technologies, including security and virus updates- Maintenance of all network and Internet connections (i.e. router configuration: D-LINK, LINKSYS, EDIMAX/ Email configuration: Microsoft Outlook Express)- User login errors, network & print failures- TCP/IP setting- Problem resolution and upgrading of system- Ensure equipments such as PCs, laptops, printers and scanners are in working condition.- Troubleshoot equipments, applications and software and execute the appropriate action.- Installation of software to PCs and laptops.- Ensure the necessary Windows patches and Antivirus patches are applied to the latest version.- Cloning or Restore PCs/laptops when require.- Norton / Symantec Ghost to the new XP Operating System- Checking and updating the inventory of hardware equipments and software.- Administrative work such as filing of incident reports, technical documents and delivery orders of equipment purchased.- Communicate with users to resolve their hardware/software problems.