•Served as the business owner for governing local ISVs on the Open Platform, collaborating with regional counterparts to evaluate policies and penalty systems, and leading all regional initiatives•Led the launch of the Shopee Inventory Management System (regional product), from market and competitor analysis to GTM strategy, overseeing a team of four in end-to-end operations including marketing and feature enhancements•Designed and implemented multi-channel education strategies addressing sellers' top inquiries, enforcing policies, and gathering feedback, leading to improved OKR metrics•Developed policies, metrics, and penalties to optimize 3PL performance through competitor analysis, seller visits, cross-market analysis, and impact simulations•Conceptualized insights from managing SPX Express's Top 10 sellers to facilitate the reduction of parcel loss and optimize overall end-to-end delivery efficiency•Identified seller operational pain points and drove product enhancements to improve the seller experience•Conducted weekly analysis and reporting on platform seller performance, focusing on operational metrics

• Designed and executed training programs to build reseller skillsets and mindsets to grow businesses in eBay, Shopee and Lazada marketplaces• Analyzed proprietary data to generate business insights about resellers’ challenges and opportunities in marketplaces. • Proposed strategic solutions for resellers to increase sales• Co-lead weekly reseller webinar and forum• Digitalized 75% of knowledge base in reseller support funnel and streamlined internal process.• Resolved resellers’ inquiries and complaints in daily engagements

• Executed project planning, preliminary design and cost estimation on electrical works• Attended client meeting and liaise with local authorities on drawing submission and approval• Prepared tender documents, drawings and BQ for project tendering

• Conducted value engineering on existing drawing design to optimize cost saving (estimated 5mil saving)• Performed site inspection, progress valuation and claim• Prepared Development Order submission to authority

• Led 3 projects with a combined value of RM5mil, monitored teammates and sub-contractors to align with project schedule• Prepared material take-off, forecast, material procurement and delivery plan and construction schedule within project budget• Coordinated with consultants, clients, main contractors and subcontractors for site execution• Supported operation team on engineering technical design & drawing

• Designed Public Address System and prepare design development drawing, construction drawing and shop drawing submission• Prepared electrical load calculation design report• Managed and coordinated with in-house consultants on standardization and optimization of electrical design

• Analyzed the performance of formation pressure tester for the last three years, one of the Logging While Drilling (LWD) tools. The objectives are to maximize and further improve the performance of the tool.• Completed Wellbore Positioning and Well Planning web-based training.• Attended 5 days Measurement While Drilling (MWD) and LWD tools training in Labuan Warehouse.