Bryan Clancey Email & Phone Number

San Francisco Bay Area

Providing leadership to a geographically disperse PS Operations team in order to define and implement consistent processes and operating procedures across the worldwide Professional Services Organization. Responsible for identifying, designing and implementing standard processes and driving robust NetSuite systems and tools on a global scale.

Palo Alto, Ca

Designed and leading an international Professional Services Operations team for the Pivotal Services @ EMC business unit, which is providing services for the development of custom applications for big data and analytics, based on cloud computing technology. Management of the staff, systems, processes & procedures in support of a business unit of 250 employees and contractors and $100m annually. Identify operational and organizational problem areas and devise and implement solutions in order to improve overall inefficiencies.

Provider of Network Performance and Monitoring technology solutions. Established the Professional Services Operations role by creating innovative business strategies and service offerings, establishing pricing SKU’s, order to cash revenue recognition procedures, selecting, implementing, and maintaining OpenAir, a Cloud based PSA (Professional Services Automation) tool. Provided operational analysis to KPI’s including project revenues, budget, customer survey’s, forecast reports, and utilization to provide advice and recommendations assisting the management team in meeting company revenue and margin goals. Recruited and hired partners and independent contractors, created contract templates, established relationships with Worldwide Sales Organization and other internal stakeholders, U.S. based and International partners, and customers. Improved organization efficiency by 150% and gross profit 40%.

Industry leader for XML based Enterprise Publishing solutions. Responsible for Professional Services business management, entailing the development and maintenance of client relationships and the creation of proposals/contracts for new business to prospective clients. Led development and implementation of innovative business strategies resulting in a doubling U.S. service revenues in 14 months. Hired, trained, mentored staff. Grew international sales 75% opening up new global markets and developing new service offerings.

Developed and implemented best practices and methodologies working cross functionally with Sales, Finance, and Legal to drive organizational change to increase overall efficiencies and profitability by 100%. Started and grew consulting services business to $4m within 6 months, then to $8m in 2 years. Selected and hired some of the most talented technical professionals in the industry achieving organizational goals and objectives, including the creation of a customer driven culture.

Applied extensive knowledge of company product operations and software architecture in maintaining responsibility for North American sales and professional services management; e-commerce and content management web-based solutions. Conducted pre-sale activities, including project negotiations, contract quotes with prospective clients and maintained post-sale relationships in collaboration with sales teams to establish further sales initiatives. Led a 40-person team of management personnel, technical consultants, contractors, and partners striving to satisfy customer needs growing revenue 120% to $12m.

Led project teams in supporting complex global web-based solutions for corporate marketing clients. Established and managed global IT initiatives, which supported key business objectives. Directed a team of 25 IT personnel comprised of project mangers, analysts, and software engineers; maintained responsibility for workforce objective planning and budget maintenance. Collaborated cross-functionally with virtual IT teams on a global scale. Facilitated e-marketing expansion capabilities and corporate branding by becoming acquainted with Java and HTML technologies along with Oracle and UNIX platforms.

Collaborated with sales and marketing staff to pursue and secure Internet systems integration business. Performed contract negotiations, initiated revenue growth by 40% to $11m and profit growth by 27%, performed risk management, and ensured customer satisfaction while functioning in an organizational leadership role. Directed a project team of 30, which concentrated on Internet application development in the retail and banking industries. Recruited, trained, developed and managed team personnel. Recipient of Golden Circle High Achievement Award.

Ensured the provision of quality service and profitable business performance while working closely with customers. Qualified, proposed, and closed complex solution sales within the Western territory. Led a team of 35 technical consultants working within a $6M budget to provide technical services for external clientele. Developed project training processes and methodologies. Recipient of Software Excellence Awards.