Bryan Clancey Email & Phone Number

San Francisco Bay Area

Providing leadership to a geographically disperse PS Operations team in order to define and implement consistent processes and operating procedures across the worldwide Professional Services Organization. Responsible for identifying, designing and implementing standard processes and driving robust NetSuite systems and tools on a global scale.

Palo Alto, CA

Designed and leading an international Professional Services Operations team for the Pivotal Services @ EMC business unit, which is providing services for the development of custom applications for big data and analytics, based on cloud computing technology. Management of the staff, systems, processes & procedures in support of a business unit of 250.

Provider of Network Performance and Monitoring technology solutions. Established the Professional Services Operations role by creating innovative business strategies and service offerings, establishing pricing SKU’s, order to cash revenue recognition procedures, selecting, implementing, and maintaining OpenAir, a Cloud based PSA (Professional Services.

Industry leader for XML based Enterprise Publishing solutions. Responsible for Professional Services business management, entailing the development and maintenance of client relationships and the creation of proposals/contracts for new business to prospective clients. Led development and implementation of innovative business strategies resulting in a.

Developed and implemented best practices and methodologies working cross functionally with Sales, Finance, and Legal to drive organizational change to increase overall efficiencies and profitability by 100%. Started and grew consulting services business to $4m within 6 months, then to $8m in 2 years. Selected and hired some of the most talented technical.

Applied extensive knowledge of company product operations and software architecture in maintaining responsibility for North American sales and professional services management; e-commerce and content management web-based solutions. Conducted pre-sale activities, including project negotiations, contract quotes with prospective clients and maintained.

Led project teams in supporting complex global web-based solutions for corporate marketing clients. Established and managed global IT initiatives, which supported key business objectives. Directed a team of 25 IT personnel comprised of project mangers, analysts, and software engineers; maintained responsibility for workforce objective planning and budget.

Collaborated with sales and marketing staff to pursue and secure Internet systems integration business. Performed contract negotiations, initiated revenue growth by 40% to $11m and profit growth by 27%, performed risk management, and ensured customer satisfaction while functioning in an organizational leadership role. Directed a project team of 30, which.

Ensured the provision of quality service and profitable business performance while working closely with customers. Qualified, proposed, and closed complex solution sales within the Western territory. Led a team of 35 technical consultants working within a $6M budget to provide technical services for external clientele. Developed project training processes.