Bryan Clancey Email and Phone Number
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Strategic Customer Success Operations Executive who improves operational results in under-performing areas through extensive business process re-engineering techniques, making customer satisfaction a point of differentiation. Extensive technical, managerial and operational backgrounds designing and developing worldwide services operational guidelines and programs to drive both accountability and results.Areas of expertise:- Business Process Re-Engineering
Golf Usa
View- Website:
- golfusa.com
- Employees:
- 36
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RetiredGolf Usa Jun 2015 - Present
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Director Worldwide Professional Services OperationsNetsuite Dec 2014 - Jun 2015San Francisco Bay AreaProviding leadership to a geographically disperse PS Operations team in order to define and implement consistent processes and operating procedures across the worldwide Professional Services Organization. Responsible for identifying, designing and implementing standard processes and driving robust NetSuite systems and tools on a global scale. -
Senior Manager Professional Services OperationsPivotal Services @ Emc 2012 - 2014Palo Alto, CaDesigned and leading an international Professional Services Operations team for the Pivotal Services @ EMC business unit, which is providing services for the development of custom applications for big data and analytics, based on cloud computing technology. Management of the staff, systems, processes & procedures in support of a business unit of 250 employees and contractors and $100m annually. Identify operational and organizational problem areas and devise and implement solutions in order to improve overall inefficiencies. -
Professional Services Operations ManagerNetscout Systems 2007 - 2012Provider of Network Performance and Monitoring technology solutions. Established the Professional Services Operations role by creating innovative business strategies and service offerings, establishing pricing SKU’s, order to cash revenue recognition procedures, selecting, implementing, and maintaining OpenAir, a Cloud based PSA (Professional Services Automation) tool. Provided operational analysis to KPI’s including project revenues, budget, customer survey’s, forecast reports, and utilization to provide advice and recommendations assisting the management team in meeting company revenue and margin goals. Recruited and hired partners and independent contractors, created contract templates, established relationships with Worldwide Sales Organization and other internal stakeholders, U.S. based and International partners, and customers. Improved organization efficiency by 150% and gross profit 40%. -
Territory Director Professional ServicesParametric Technology Corp 2004 - 2006Industry leader for XML based Enterprise Publishing solutions. Responsible for Professional Services business management, entailing the development and maintenance of client relationships and the creation of proposals/contracts for new business to prospective clients. Led development and implementation of innovative business strategies resulting in a doubling U.S. service revenues in 14 months. Hired, trained, mentored staff. Grew international sales 75% opening up new global markets and developing new service offerings. -
Director Of Professional ServicesPalmsource, Inc. 2002 - 2004Developed and implemented best practices and methodologies working cross functionally with Sales, Finance, and Legal to drive organizational change to increase overall efficiencies and profitability by 100%. Started and grew consulting services business to $4m within 6 months, then to $8m in 2 years. Selected and hired some of the most talented technical professionals in the industry achieving organizational goals and objectives, including the creation of a customer driven culture.
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Director Professional ServicesOpenmarket 2000 - 2002Applied extensive knowledge of company product operations and software architecture in maintaining responsibility for North American sales and professional services management; e-commerce and content management web-based solutions. Conducted pre-sale activities, including project negotiations, contract quotes with prospective clients and maintained post-sale relationships in collaboration with sales teams to establish further sales initiatives. Led a 40-person team of management personnel, technical consultants, contractors, and partners striving to satisfy customer needs growing revenue 120% to $12m.
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It ManagerCisco Systems 1998 - 2000Led project teams in supporting complex global web-based solutions for corporate marketing clients. Established and managed global IT initiatives, which supported key business objectives. Directed a team of 25 IT personnel comprised of project mangers, analysts, and software engineers; maintained responsibility for workforce objective planning and budget maintenance. Collaborated cross-functionally with virtual IT teams on a global scale. Facilitated e-marketing expansion capabilities and corporate branding by becoming acquainted with Java and HTML technologies along with Oracle and UNIX platforms. -
Business Area ManagerIbm Global Services 1996 - 1998Collaborated with sales and marketing staff to pursue and secure Internet systems integration business. Performed contract negotiations, initiated revenue growth by 40% to $11m and profit growth by 27%, performed risk management, and ensured customer satisfaction while functioning in an organizational leadership role. Directed a project team of 30, which concentrated on Internet application development in the retail and banking industries. Recruited, trained, developed and managed team personnel. Recipient of Golden Circle High Achievement Award. -
Software Services ManagerDigital Equipment Corporation 1980 - 1996Ensured the provision of quality service and profitable business performance while working closely with customers. Qualified, proposed, and closed complex solution sales within the Western territory. Led a team of 35 technical consultants working within a $6M budget to provide technical services for external clientele. Developed project training processes and methodologies. Recipient of Software Excellence Awards.
Bryan Clancey Skills
Bryan Clancey Education Details
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Business Management; Computer Science
Frequently Asked Questions about Bryan Clancey
What company does Bryan Clancey work for?
Bryan Clancey works for Golf Usa
What is Bryan Clancey's role at the current company?
Bryan Clancey's current role is Retirement means no pressure, no stress, no heartache unless you play golf..
What is Bryan Clancey's email address?
Bryan Clancey's email address is cl****@****out.com
What is Bryan Clancey's direct phone number?
Bryan Clancey's direct phone number is (650) 627*****
What schools did Bryan Clancey attend?
Bryan Clancey attended University Of Massachusetts, Amherst.
What skills is Bryan Clancey known for?
Bryan Clancey has skills like Operations, Service Operations, Openair, Professional Services, Contract Negotiation, Saas, Sales Process, Services Sales, Dashboards, Operations Management, Customer Relations, Customer Satisfaction.
Who are Bryan Clancey's colleagues?
Bryan Clancey's colleagues are Deepuraj S, Rahul Ravi, Karthikeyan Karthi, Preethi Ravichandran, Abdul Khadar, Jincy Jin, Manjula Easwaran.
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Bryan Clancey
San Jose, Ca1ptc.com
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