Bryan Cooper Email & Phone Number

Portland, Or, Us

Managing Two DepartmentsDirector of PMO--focused on a portfolio of 150+ active client projects as the Head of the PMO (6 PMs)--operationalized the PMO team with an SOP wiki & established clear expectations for the team to self monitor and update documentation organically--doubled delivery of completed projects by establishing operational KPIs and monitoring performance regularly--established a new product release cadence for STI's flagship Relay product suite--annually achieve PCI DSS compliance for payment taking Hosted System --annually achieve PCS SSF compliance for sold payment taking solutionsDirector of Software Development--converted legacy Voice application to use Microsoft Cognitive Services for TTS and Speech to Text--deployed Relay Product website and phone system solutions for Orange County Utilities servicing 200k citizens on an aggressive schedule and within budget--released Xamarin based Atlas product supporting municipal building inspectors on Android, IOS, and Windows mobile solutions--released Relay product solution providing web-based administration & reporting on municipal government citizen interaction platforms: Voice, Web, Mobile--doubled delivery of completed projects by establishing operational KPIs and monitoring performance regularly--completed TLS 1.2 upgrade across full client base to ensure payment card industry standards--hired and guided three teams of Software Engineers (25 staff) supporting projects for 400+ clients--defined & delivered Utility multi-channel citizen interface systems including websites, IVR, SMS, and payment gateways--defined and delivered Permit multi-channel management systems for municipalities to schedule and result building inspections via Android devices, websites, and IVRs

Addison, Tx, Us

VP of Software Delivery--provided Platform as a Service, PaaS, to online lenders--drove separation and divestiture of new ventures company (Elevate.Com) from Think Finance--data center migration in support of company divestiture--following divestiture founded new Software Delivery team of 70+ team members: Software Developers, PMs, Architects, QA Analysts, Business Analysts, and Operations--implemented Agile SDLC and PMO--established data-driven KPIs for department--upgraded all sites to MVC 5.2 and ASP.NET Razor view--implemented a mobile first approach to websites by implementing Responsive Web Design (RWD)--direct day-to-day operations of the full portfolio of all software delivery teams (30+ concurrent projects)--provide long-range vision and planning to a team of 3 Directors, and 5 IT Managers over a downline staff of 70--Toolsets: Target Process, ChangeGear, MS Project, Sharepoint, UltiPro, TFS, .NET 4.5 C#, SQL Server, MS Project Server, Provenir, WhiteHat, Device AnywhereDirector over QA team, Release Management team, Change Control, and Application Operations Support--established data-driven quality control through metrics--direct day-to-day operations of the full portfolio of teams providing QA/Testing and RM services in support of all IT projects (30+ concurrent projects from over 150 developers)--provide long-range vision and planning to a team of 5 IT Managers over a downline staff of 50--established Automated QA, DevOps and Release Management teams

Coppell, Texas, Us

Sr. Manager over Project Management Office--implemented industry-proven Agile SDLC across multiple software development teams--portfolio management of all IT projects (20+ concurrent projects across 8 development teams)--provide long-range vision and planning to a team of 8 Project Managers--coaching, mentoring, training and team management to grow an effective group of PMs --successfully managed software development project for a new routing and dispatch system managing 5k trucks daily--Toolsets: Rally Software, Quality Center, Remedy ITSM, MS Project, Sharepoint, FITessee QA--Processes Implemented: Agile / SCRUM Portfolio review, Product Backlog Grooming, Iterative Sprint delivery

Irving, Tx, Us

Manager of Telephony Systems--supported 500 person call center with voice networks, Edify IVR, Manager of PMO--implemented PMBoK based project management

Tulsa, Oklahoma, Us

Manager of CRM development team

Software Engineer on multiple key initiatives:--C++ Programmer for eight years in major Telecomm company working on call collection, rating, and billing systems.--Unix ksh and Perl programmer --Deployed company's first Object Oriented system in 1996--Deployed company's first OODBMS (Versant) in 1998--Lead Y2K certification team for all Unix based systems--Enhanced 800 routing system; WorldCom Long Distance Billing System; Long Distance Call Detail Collection System