Bryan Cortez Email & Phone Number

Denver, Co, Us

Santa Monica, California, Us

* Full onsite software/hardware support for Windows and Mac environments* Admin: Gsuite, Certified Bettercloud, Atlassian, BOX, Office365, Slack, ServiceNow, OKTA, Zoom, JAMF* Installing, configuring, and troubleshooting all new/existing technology implemented by Headspace: all hardware, operating systems, and programs or applications

*Oversee all business functions, including asset acquisition, customer service and billing*Custom built computers (both INTEL and AMD based platforms for PCs and server builds)*Custom networking and WiFi setup*Diagnose and repair computer hardware / software*Software/OS installations for PCs, laptops and tablets*Offer software, application and digital communication training for adults

Irvine, California, Us

*Google G suite Administrator*Microsoft Active Directory Admin for User provisioning*Enterprise Ticket Management, Support, and Resolutions*Bettercloud Administrator

Indianapolis, In, Us

* Admin to Salesforce.com: including management, changes, and audits of installed packages, page layouts, profile and role security, and data export and backup* Identify, develop, and implement plans for preserving Salesforce.com data and metadata integrity* Admin to Google Applications and domain-level settings: All Gsuite Cloud Platform Applications* Admin to Okta, including user provisioning and deprovisioning, and issue troubleshooting* Order IT equipment for new and existing employees: including onboarding & offboarding* Add or remove employee access across all systems upon hiring/termination* Primary liaison with key IT equipment and service providers* Manage wide networking and telephone systems - including audio/video international conferencing* Participate in various ad-hoc IT projects, such as investigation of new systems or vendors; adoption of a new corporate system including rollout plans, development of new employee processes, and integration into existing systems; or analysis of usage patterns for existing applications to find optimizations* First point of contact for any hardware, software, and networking immediate questions, concerns, and issues

Switzerland 🇨🇭 , Ch

*Creation and maintenance of secure data that is accurate, current and complete among systems*Consults with management and training SMEs to provide support. Ensures system process standards are implemented and followed*Ensures FDA requirements are met*Ensures training is assigned, completed and tracked to meet internal and external requirements and regulations*Utilize Learning Management System to maintain reports*Proactively drives necessary changes to local processes to ensure all data meets requirements*Content developer for web based training - LMS*SFTP Admin, SAP Author, E-Content developer, tester, deployment, and Go-Live Specialist

Lowell, Ma, Us

*Work closely with other Kronos resources on new client implementation, upgrade, and change order projects*Proactive consultation on best practice methodology to ensure client success*Presentation in front of client audiences over the web as well as the phone*Drive all client system requirements and collaborate with client and Kronos resources for project related decisions*Technical ability to prioritize issues and respond appropriately to multiple critical situations*Research application questions by setting up scenarios and testing the application*Analyzing customer configurations and thinking out of the box to resolve and or work around set up issues*Provide significant transfer of Kronos product knowledge to Kronos customer*Developing and documenting best practice*Providing training for the customer support team

Indianapolis, In, Us

*Information Technology / Software Development Intern / Technical Writing Intern*Analyze data throughout the development process*Hardware / software monitoring for live online deployment*Configure software tools required by the company*Assist in tasks, identification of obstacles, and appropriate solutions

Memphis, Tn, Us

Answered customer's vehicles questionsVehicle mechanic and store representative trained

Indianapolis, In, Us

Oversaw IUPUI campus labs within a timely manner. Consultation and Solutions for various technology issues such as: hardware, software, and IT for all students and staff on campus.

Provided IT support for local computing hardware, software, and small business servers. Assistance, advice, and consultation to employees and company organizations. SBS 2008 for IT in healthcare for disabled patients.Hardware / Software installation on all local machinesRepair, diagnose, and troubleshoot all Windows XP, Windows 7, & Windows 8 platformsAdministrator to Local Small Business Server 2008 of over 50 employees.

Memphis, Tn, Us

Evansville, In, Us

● Supervised dedicated team of four, distributing packages across campus and neighboring areas● Worked with databases to optimize record matching and development efforts

Evansville, In, Us

● Coordinated group events and trips, managing an annual budget of $16000

Evansville, In, Us

● Cultivated alumni relationships, increasing student scholarship support funds● Updated and verified prospect information, accurately populating the CRM database

Bachelor Of Science (B.S.), Informatics Computing

Bachelor Of Arts (B.A.), Business Administration And Management, General