• Lead engineer supporting design and rollout of Sales and Service Cloud implementation to replace custom-developed CRM for multiple lines of business.• Partnered with product teams and business leaders to define business requirements and ensure final solutions meet organizational goals.• Led technical design sessions to translate business requirements into well-architected solutions that best leverage the Salesforce platform to meet business needs.• Used hands-on expertise to identify opportunities to improve and optimize existing Salesforce solutions with a focus on performance, scalability, and maintainability.• Guided development of enterprise data model supporting multiple lines of business, ensuring data integrity is maintained.• Led technology evaluations and proof-of-concepts, vetting buy/build/configure possibilities and making recommendations with strong emphasis on reasoning behind those decisions.• Managed information security using profiles, permission sets, roles, and sharing rules.• Provided mentoring and technical leadership across multiple agile delivery teams.• Championed creation, documentation, and ongoing evolution of development standards and best practices to ensure delivery of well-structured, maintainable solutions.• Designed, developed, and implemented robust solutions supporting complex business logic. Examples: -- Round robin lead assignment with multiple levels of eligibility criteria. -- Document categorization compliance solution with custom Related Files component. -- Outbound partner referral engine leveraging multiple external endpoints.

• Led build-out, pilot, and launch of new first-of-its-kind Centralized Brokerage product line.• Leveraged client feedback, user interviews, and competitive analysis to understanding what clients value and how best to deliver it.• Closely collaborated with leadership, business stakeholders, and product development and marketing teams while driving vision, strategy, roadmap, and overall goals of the product.• Built and maintained product backlog, prioritizing features based on cost, effort, impact, and strategic alignment.• Acted as product champion, defining product requirements and facilitating product decisions through deep understanding of both product capabilities and user needs.• Identified market and technology opportunities by analyzing emerging technologies, industry trends, and competitor intelligence to shape product strategy.• Served as communication hub and source of truth for the product, ensuring a common understanding of product needs.• Clarified requirements, reviewed concepts and wireframes, and managed trade-offs so product development team could remain focused and moving forward.

Responsible for the definition, development and execution of the organization's collaboration and knowledge management strategy, ensuring solutions meet business objectives by advocating for business needs.• Served as product owner and evangelist for collaboration solutions.• Worked with key collaboration and knowledge owners to understand their priorities and drivers, provide advice and guidance, and disseminate best practices in information sharing.• Defined and measured impact of enhancement efforts in the organization.• Led the business in developing and maintaining business models for collaboration and knowledge management, including mapping core processes and identifying opportunities to improve process efficiency by enabling collaboration and knowledge sharing.

Worked closely with cross-functional teams of managers, developers, and end users to help define business and feature requirements. Evaluated requirements against available software technologies for best fit based on business objectives, time lines and resource constraints. Created process flows, wireframes, and prototypes to effectively communicate complex design concepts. Designed and implemented solutions using custom .NET, SharePoint, CA Workflow, Ektron, and SAP Netweaver Portal. Drove several projects across multiple business areas to obtain LSS Green Belt certification. Assumed leadership and mentoring role while coordinating day-to-day service management efforts of 14 local and international team members.

Created graphics for biweekly campus newscast. Assisted in development of new logo and styling standards during program rebranding. Worked under strict deadlines with many last minute changes and adjustments.

Supported and diagnosed daily business activities. Analyzed and repaired personal computer and thin client hardware and software issues. Monitored and updated server backup tape systems. Organized server backup reports.

Supported and diagnosed over 70 help desk calls per day. Installed and wired servers and server cabinets. Implemented new mainframe system. Expanded server and mainframe database.