Transform Your Airline Operations with Expert Consulting In:- Data Analysis- Contract Negotiations- Software Procurement- Crew & Workforce Planning- Product & Program Management

Led a global team of HR program managers and product managers supporting 1.5M Amazon employees in 73 countries, ensuring proper implementation of all Amazon time away policies. Ensure employees have live phone, live chat, and self-service access to the COVID Resource Center (CRC) and Disability and Leave Services (DLS) products and services. - Supported technical features for all contact channels (voice, chat, self-service) within Disability & Leave Services (DLS) and the COVID Resource Center (CRC). Both DLS and the CRC are a part of Amazon People Experience & Technology (Human Resources)- Domain leader for global implementation of internal HR product providing live contact channel and self-service help for all (1.5M) Amazon employees- Successfully led 15-person global project team migrating 1,000 case managers and frontline contact center agents from one DLS organization to another, including change management and communications- Partnered with two Tech and three Service Delivery teams to implement live chat for the CRC and DLS, supporting ~900K employees in the US which now represents 20K contacts per week- Flawlessly spearheaded three global COVID-19 policy changes across 60 countries in three weeks by partnering with employment legal, workplace health and safety (WHS) legal, five partner teams within HR, public relations, internal communications, and Tech. Partner teams consisted of 35 people from nine countries.

Lead a diverse team of specialists, planners, and analysts in support of 9,000 pilots and flight attendants focused on balancing crew safety, cost, schedule quality, staffing, planning, productivity, and accommodations strategy, while adhering to contract and regulatory compliance.- Manage budgets of $800M-$1B annually, including 150+ hotel and transportation contracts while participating in critical business decisions with the executives of 9 divisions across 2 airlines- Spearheaded continuous improvement initiatives saving $150M+, such as furlough mitigation, hotel rate savings, staffing planning, optimization scheduling, and contract negotiation- Partner with C-suite and Labor Relations on contract administration, compliance, and application of pilot and flight attendant CBAs, including the integration of 1000+ pilots and 1500+ flight attendants during the acquisition of Virgin America and their 70 aircraft- Changed organizational structure from workgroup-focused to task-focused that eliminated 12 hours per month per planner- Successfully integrated 2 disparate systems to migrate the Virgin America crew over to Alaska's crew management system, including the training of 2500+ Virgin America pilots and flight attendants over 11 months- Mitigated furloughs during COVID by negotiating and forecasting voluntary leaves, reduced pay or no pay agreements, with an overall savings of $90M in wages- Led 2 rounds of hotel and transportation savings initiatives saving $15M each in annual costs across 150 contracts, while maintaining safety and quality and netting a 25% annual rate savings

Managed the business data, reporting, and analysis of three major operating divisions for Alaska Airlines, Virgin America, and SkyWest CPA flying as well as providing vision to a team of analysts, building a project planning delivery program, and new tools and methodology.- Acted as data subject matter expert to align business needs with IT technical requirements to develop SQL Server and Oracle Enterprise Data Warehouse environments that led to more accurate reporting and analytics- Reduced manual reporting work through data update automation and better flow that saved 30 hours per week and increased user adoption from 15 to 150+ after implementation- Collaborated with 3 Lean/Six Sigma analytics managers and teams on process improvement efforts and best practices including a Tableau timeline measure that reduced delays for 150 aircraft by 80% saving $900K annually- Partnered with Heavy Maintenance and Financial Planning to forecast the annual airframe budget of $70M and the elimination of antiquated processes that improved planning by 96%

First ever hybrid pricing and yield management analyst for the new Hawai'i markets, maintaining competitive fare levels for both Mexico and Hawai'i, and supporting operational planning, hiring, performance and budgeting decisions.- Co-founded the Analysis and Reporting Community (ARC) that included development and training on Tableau, SQL, leadership, networking, and data visualization best practices for 225+ analysts- Co-founded the Young Generation Employee Network (YGEN) resource group to work in conjunction with HR on hiring with inclusion, mentoring, retaining young talent, and charitable events- Rebuilt the Tech Operations budgeting process for predicting costs of routine maintenance, and improved accuracy for actual spend, saving $12M annually with a change from +/-15% to +/-2%- Partnered with the COO and IT to create operations scorecards and dashboards, a 6-month project that compared competitive data with performance metrics and trends, improving on-time performance by 8% and setting the gold standard for decision/reporting tools- Program manager for planning and implementing the "block time" start-to-finish "on-time" strategy into Alaska Airlines, Horizon Air, and SkyWest markets that resulted in an industry improvement of 12%, taking the airline from worst to first, and a savings of $35M annually

Maintained the division’s historical databases, monthly contract analysis and created the documentation for calculating prevailing value.• Participated in fall and spring “Revenue Sources Books,” researched various taxation issues and contributed to capital expenditure research• Creator of multiple comprehensive presentations at oil and natural gas forecasting sessions