Bryan Cruz Email and Phone Number

• Responsible for the customer shopping experience for 30k+ customers.• Direct/Indirect reports of up to 50 individual contributors and management staff• Training and development of associates to excel in their day to day functions• Responsible for all hiring and talent planning decisions for the building

• Responsible for the customer shopping experience for 75k+ customers.• Direct/Indirect reports of up to 75 individual contributors and management staff• Training and development of associates to excel in their day to day functions• Responsible for all hiring and talent planning decisions for the building• Develop strategy with coordination from district staff to move store culture towards a positive work experience for the staff• Maintained Covid protocols while maintaining daily execution of company strategy

• Responsible for the customer shopping experience for 75k+ customers.• Direct/Indirect reports of up to 100 individual contributors and management staff• Training and development of associates to excel in their day to day functions• Responsible for all hiring and talent planning decisions for the building• Develop strategy with coordination from district staff to move store culture towards a positive work experience for the staff

• Manage store Front End, Phone Hub, Merchandising, Inventory and Asset Protection Teams, totaling over 40 employees• Throughout General Manager vacancy totaling over 7 months, stepped into the role to provide stability to the store employees while executing company strategies with support and direction from District Management.• Monitor store labor and staffing to ensure execution of store duties are being met on a daily basis for all business functions within the store (Sales, Operations, Geek Squad).• Maintain company merchandising and pricing standards throughout the store by validating planogram, ad set and inventory integrity are maintained.• Determine store displays are functional and partner with corporate and field level team members to rectify any issues that may be occurring with displays in the store.• Validate all order fulfillment methods are being properly managed to increase the customer experience from start to finish.

• Regularly ranked in the top 5 within district and market rankings.• Focus on training and development of 15 member team to hit key metrics consistently. • Deliver key information to staff to accurately sell products and services to increase customer satisfaction and sales numbers. • Teach associates new techniques to convert traffic into sales• Provide support to upper management by resolving customer complaints and issues, including from outside departments.• Consistently assisted General Manager through critical transition periods of vacant leadership positions by temporarily stepping into those roles and training staff to back fill my position.

• Regularly ranked in the top 5 within district and market rankings.• Focus on training and development of 20 member team to hit key metrics consistently. • Deliver key information to staff to accurately sell products and services to increase customer satisfaction and sales numbers. • Teach associates new techniques to convert traffic into sales• Provide support to upper management by resolving customer complaints and issues, including from outside departments.

I worked in the mobile department, helping customers making informed decisions in regards to their wireless accounts while fulfilling the metric goals the company had set for me.• Achieve $750 hourly sales volume while exceeding goals of 15% profit margin, 60% attachments and 50% warranty sales.• Analyze over 20 comparable products and 10 service providers to provide unbiased evaluation to customer.• Cross-trained in multiple departments and systems to help customers during peak business hours in high traffic areas.• Trained over 30 new sales consultants on product information and sales techniques, as well as proper use of the systems.

• Advertise vacant units for new tenants to maintain 90% occupancy of over 50 units.• Schedule and perform unit showings and inspections every 6 months to maintain building integrity.• Collect over $50,000 in monthly rent, utilities, and fees to ensure compliance with lease terms.• Screen potential tenants; conduct background and financial checks to verify eligibility based on owner standards.• Communicate with tenants and property owners to discuss issues with buildings, neighbors, or miscellaneous occurrences.• Utilize programs such as QuickBooks to accurately monitor changes in rental status and make adjustments as needed.

• Rotational internship through each department, assisting department heads in day-to-day tasks.• Maintained database of prospective clients and available vehicles to provide accurate information to management and staff.• Assisted sales staff by answering preliminary questions for customers, scheduling appointments, and performing test drives.• Collaborated with other interns in summer fundraising project to reach target goal of $3500 for local charity.

I personally met with my clients to provide objective guidance in health, life, long-term care, disability, medicare, and supplemental insurance. By carefully reviewing the policies that a client had, I was able to advise them on how to minimize their out of pocket costs while still retaining the benefits that are needed for them and their families or company.• Planned, developed, and provided training and staff development programs. Utilized knowledge of the effectiveness of different teaching methods such as classroom training, demonstrations, on-the-job training, conferences, and workshops.• Taught over 150 agents throughout PA effective methods to attract new clients using multiple venues and techniques.• Evaluated performance of 20 instructors and the effectiveness of training programs, providing solutions for improvement.• Developed and organized training manuals, visual aids, and educational materials using PowerPoint and Photoshop.• Sought out new clients and developed clientele by networking to find new customers and generate lists of prospective clients.• Called policyholders to deliver and explain policy, to analyze insurance programs and suggest additions or changes, or to change beneficiaries.• Sold various types of insurance policies to businesses and individuals on behalf of insurance companies, including life, medical, disability, Medicare, and dental insurance.• Evaluated customer's financial data to provide guidance in their options.• Performed administrative tasks, such as maintaining records and handling policy renewals.• Customized insurance programs to suit individual customers, often covering a variety of risks.

I supervised the computer and imaging departments during my employment. My responsibilities ranged from inventory management and stocking, to hiring and training members of my sales team.• Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs.• Hired and terminated sales, support, and administrative personnel.• Resolved customer complaints regarding sales and service.• Lead multiple sales teams to achieve sales objectives.• Compared products and their substitutes based on a range of criteria.• Analyzed competitive products in terms of reliability and features.• Interpreted sales goals and prioritized accordingly.

• Achieved high sales volumes without sacrificing profit margin or accessory attachment rate• Trained new sales agents in product information and sales techniques• Organized sales departments to achieve higher sales numbers for all team members• Interpreted sales goals and prioritized accordingly.• Responsible for employee training and motivation.