Bryan Mastrodomenico Cruz Email & Phone Number

Boston, MA, US

• Perform assigned tasks timely and accurately to adhere to SLA’s.
• Contrbute to engineering discussions to improve the efficiency of daily job functions.
• Update procedures to comply with annual audits and industry standards.
• Complete annual compliance training to maintain knowledge of banking regulations.
• Mitigate monetary loss by reviewing transaction history and wire instructions of potential OFAC hits and ensure transactions are accurately sent and/or blocked.
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• Attend weekly Status Update Meetings (SUMS) with Clients to discuss project progress.
• Become versed in Groove Pages and Hootsuite applications to assist with website design and content calendar posts to social media channels.
• Analyzing the strengths, weaknesses, and risks of existing project plans, and recommend improvements.
• Attend Personal Branding and Financial Litercy leadership conferences.

• Attend supervisor trainings to gain industry knowledge and develop leadership skills.
• Update/Improve policies and procedures to keep up with industry standards.
• Monitor team performance, manage workflow, and provide feedback to support the success of the individual, department and credit union.
• Attend meetings and assist management/IS/PEGA with projects, upgrades and enhancements relating to the Wires Team.
• Analyze work processes to identify areas of improvement.

• Analyze work processes and contribute suggestions on alternative methods to improve efficiencies within the Electronic Payments Department.
• Support Front Line, Branch and Internal staff in other departments and DCU members by providing exceptional service.
• Proficiently and accurately execute daily job functions within service level expectations.
• Accurately provide and explain ACH/Bill Pay product and service knowledge to others both in and out of the organization via… Show more
• Accurately provide and explain ACH/Bill Pay product and service knowledge to others both in and out of the organization via email/phone. Show less

• Analyze work processes and contribute suggestions on alternative methods to improve efficiencies within the Electronic Payments Department.
• Educate Front Line, Branch and Support departments, and DCU members.
• Providing exceptional service and contributing towards annual success sharing goals.
• Proficiently and accurately execute daily job functions within service level expectations.
• Accurately provide and explain wires related information to others in and out of the… Show more
• Accurately provide and explain wires related information to others in and out of the organization via email/phone. Show less

• Accurately process teller transactions, assist with end of day balancing, Instant Issuance and ATM balancing.
• Identify the financial needs of new and existing members by building rapport and establishing strong business relationships.
• Open new memberships, accounts and loans utilizing established guidelines and demonstrate electronic delivery systems.
• Cross sell appropriate products and services, make qualified referrals and achieve assigned sales goals.

• Assist with nightly branch balancing duties including e-deposit scanning, balancing negotiable items, and securing confidential information.
• Balance cash drawer and daily work with minimal to no errors in a timely manner, while maintaining a cash variance record within the guidelines of the “Cash Variance Policy”.
• Accurately process all teller transactions which include deposits, withdrawals, loan payments and check cashing.
• Complete all required Bank Secrecy Act related… Show more
• Complete all required Bank Secrecy Act related training annually and maintain knowledge of current BSA policies. Show less

Bachelor Of Science (B.S.), Digital Marketing

Highschool Diploma, Certificate In Finance & Marketing

High School