Accountable for managing a portfolio of client service agreements for mechanical services for the Building Technologies Division with full P&L responsibility. Oversee the delivery of complex service agreements, ensuring customer satisfaction and retention, as well as revenue growth and account profitability. Responsible for scheduling projects and mechanics, RFPs, quality assurance, client relations, renewals, invoicing, and reporting. Manage a staff of 14 in support of agreements in excess of $XXM.✓ Establish project objectives and monitor activities to ensure adherence to project schedule and budget.✓ Develop and cultivate client relationships, serving as a SME and trusted advisor. ✓ Create account strategies to help customers achieve their business goals leveraging our entire portfolio of product and service offerings. Make recommendations for service agreement add-ons and upgrades.✓ Present Intelligent Infrastructure Solutions and educate customers on leveraging the Intranet and digitalization to operation and maintain their buildings more efficiently. ✓ Ensure customer expectations are met and any issues are resolved timely. Reconcile and generate service recap reports for customer meetings. ✓ Serve as a coach and mentor to new employees and assist in the ramp up process.✓ Maintain safe work environments through compliance with OSHA, as well as corporate and regulatory programs.✓ Consistently exceed corporate metrics in gross margin, on time project completion, quality, contract renewals, client retention and customer satisfaction.

Managed over $11.4MM annually in design and construction of facilities and infrastructure. Oversaw cradle to grave building process through the management of design, securing of funds, contract award negotiation, construction, and post-award modifications for multi-disciplined projects.✓ Served as a technical expert in managing mechanical systems projects with a concentration in energy and manpower conservation. ✓ Supervised work of employees to ensure adherence to quality standards, deadlines, and procedures. ✓ Directed, planned and implemented policies, objectives and activities to maximize productivity. ✓ Outstanding record of completing multiple projects, meeting quality requirements and standards.

Managed work and production schedules for 64 personnel installing and maintaining over 1,000 HVAC systems, servicing 6,000,000 square feet of facilities valued at $80M with a $1.25M annual budget. Responsible for operation and maintenance of high-pressure steam boilers rated up to 150 horsepower and centrifugal A/C chillers rated up to 800 tons including a centralized 3400 ton chilled water plant. ✓ Ensured management procedures, guidelines and standards were met and maintained. ✓ Participated in the mechanical project design process including reviewing design plans and technical specifications for projects submitted by engineer firms and staff engineers. ✓ Reorganized manpower structure to better utilize personnel resulting in a completion rate of 73% below 30-day goal for over 2400 service requests annually.

Supervised 23 HVAC craftsmen responsible for maintaining HVAC systems to 550 facilities valued at $50M. Responsible for daily and weekly maintenance and repair schedules. ✓ Managed two service contracts valued at $250K and a 320K gallon fuels account supporting heating and domestic hot water boiler requirements. ✓ Developed a five-year strategic infrastructure replacement plan of antiquated mechanical systems and highlighted the recurring work program to reflect changes brought about by this plan.✓ Ensured assets were maintained to achieve maximum useful life in terms of serviceability and appearance.✓ Developed/maintained effective building-specific maintenance and safety procedure manuals and enforced compliance.

Managed $7.5M in construction projects and supervised a five member Japanese engineer team. Led the design and construction of civil, mechanical, electrical, and architectural projects. ✓ Coordinated with customers to define project requirements, explore solutions, secure funding, and establish work schedules. ✓ Ensured contractor compliance with industry, safety, contract and Air Force mandated construction standards.