Bryan Foreman Email & Phone Number

Technology Management: Oversee the installation, configuration, and maintenance of hardware and software systems, ensuring optimal performance and security.Network Administration: Manage network infrastructure, including routers, switches, and wireless access points, to ensure seamless connectivity and communication.Technical Support: Provide tier-1 and.

Pacific Beach, Washington, US

Technology Management: Oversee the installation, configuration, and maintenance of hardware and software systems, ensuring optimal performance and security.Network Administration: Manage network infrastructure, including routers, switches, and wireless access points, to ensure seamless connectivity and communication.Technical Support: Provide tier-1 and.

Pacific Beach, Washington, US

Durham, North Carolina, US

• Managed daily activities of Client Deskside Support Operations to ensure clients received the support they require. Communicated effectively with management and staff at all levels, including senior executives.
• Provided service operations management for multiple clients with large IT support staffs.
• Monitored operations to ensure client’s contracted needs were addressed in a timely manner.
• Hired and managed employees while performing budgeting and cost management, vendor management, and operational performance monitoring. Managed escalations and continuous improvement.

Durham, North Carolina, US

• Managed service delivery for a diverse group of associates. Provided daily operational guidance. Liaison between a variety of projects, associates, and resources.
• Recommended solutions to problems and cost-effective strategies for clients.
• Performed risk assessment and mitigation management.
• Monitored team members to ensure that project milestones were met and delivered on time.
• Designed and executed techniques to enhance productivity and efficiency and reduce risks.

Durham, North Carolina, US

• Provided Tier II/III hardware and software support for remote and internal employees through remote access, phone, or desk side visit. Monitored help desk workload and prioritized work orders.
• Created work orders in the SNOW help desk system and dispatched them to appropriate support technicians and IT groups while assessing and escalating serious or unusual problems as needed.
• Diagnosed hardware failures, operating system and application issues, and network connectivity.
• Provided work order status reports to management. Managed user and phone accounts through Intune and Active Directory. Updated inventory records for end-users and performed diagnostics.

Mount Vernon, Washington, US

• Responsible for hardware and application troubleshooting, virus and malware removal, Windows OS installation and troubleshooting, Microsoft Office troubleshooting, and Windows printing. Managed wireless systems.
• Provided Active Directory, DHCP and DNS File System security and management.
• Responsible for networking, cabling, firewall management, and switch management.
• Worked with a variety of Hypervisors, including Hyper-V and VMware, with Office 365 and Google Apps.
• Created and updated technical documentation and IT ticketing systems using ConnectWise.

US

• Responsible for security system design, build, and system administration; switch and router management; and data center maintenance.
• Provided cabling and network management, SAN storage management and implementation, and security camera layout and research.
• Responsible for Biometric building entry, Bosch control panels research, development, and proof of concept testing, and NVR and DVR systems design and testing.
• Troubleshooted IP camera and POE switches, and low voltage and electric security door locks.
• Responsible for systems deployment and management as well as Sever design and build.

Arlington, VA, US

• Responsible for Windows OS, Windows Active Directory/OU, Linux, UNIX, VMWARE/ESX, Sun Java Directory, LDAP Server administration, Citrix administration, PLC programming, and Systems integration.
• Responsible for Disaster Recovery and backup, procurement, monitoring, Systems integration, Network infrastructure support, Device Imaging, and PPTP\VPN.
• Managed hardware configuration, installation, and rollout while providing operational training and system design, integration, planning, and deployment.
• Responsible for network, hardware, and software life cycle management, information systems analysis, and infrastructure design and implementation.
• Handled Network/Systems administration and reconfiguration, IT/IS project management, system security, hardware and software procurement, inventory control, and testing support.

Buisiness Information Systems

Buisness Information Systems

Business Information Systems