Director, Customer Care
Current
Sep 2022 - Present
AeroLeads people directory · profile
Bryan Fox Email & Phone Number
Building memorable customer experiences through people, process and technology.
at
The Globe and Mail
2 work emails found
@wellsfargo.com
2 phones found area 416
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Building memorable customer experiences through people, process and technology.
Location
Waterdown, Ontario, Canada
Company size
Who is Bryan Fox? Overview
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Quick answer
Bryan Fox is listed as Building memorable customer experiences through people, process and technology. at The Globe and Mail, a company with 838 employees, based in Waterdown, Ontario, Canada. AeroLeads shows a work email signal at wellsfargo.com, phone signal with area code 416, and a matched LinkedIn profile for Bryan Fox.
Bryan Fox previously worked as Director, Customer Care at The Globe And Mail and Senior Manager, Customer Care at The Globe And Mail. Bryan Fox holds Finance, General from Sheridan College.
Company email context
Email format at The Globe and Mail
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{first}.{last}@wellsfargo.com
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AeroLeads found 2 current-domain work email signals for Bryan Fox. Compare company email patterns before reaching out.
Profile bio
About Bryan Fox
Senior Leader with over 20 years of experience in customer support, customer experience and driving revenue from customer service operations. Proven ability to analyze an organization’s critical business needs and develop innovative solutions that drive optimal efficiency while delivering best-in-class service.I have had the pleasure of working with several high profile companies in all areas of contact centre operations. Holding roles from CSR right up to Senior Management has allowed me to develop a comprehensive understanding of what drives success in this industry. I have worked on several transformational projects including centralizing customer support operations nation-wide for a large financial institution, implementing business process outsourcing (inbound calls/email/chat) and I am currently co-leading a major technology overhaul that includes bringing in a CRM (Salesforce Service Cloud) and new telephony solution (Amazon Connect). Through these experiences, I have developed expertise in the following areas: Contact Centre Operations | Customer Experience | SOW/RFP Design | Contract Negotiation | Vendor Management | Working within an Agile environment including familiarity with Jira | User Stories and Use Cases | Workforce Management | KPI | Operational Relocation | Cloud-Based Support Tools | Process Optimization (Lean) | Self Service Design | IVR | Training & Facilitation | Customer Retention | Organizational Change | Strategy Design and Execution | Leading Diverse Teams – Onsite and Remote My passion lies in working with People, Process, and Technology to deliver the ultimate customer experience.
Listed skills include Team Building, Budgets, Leadership, Account Management, and 17 others.
Current workplace
Bryan Fox's current company
Company context helps verify the profile and gives searchers a useful next step.
The Globe And Mail
9 roles
Bryan Fox work experience
A career timeline built from the work history available for this profile.
Senior Manager, Customer Care
Apr 2021 - Aug 2022
Manager, Customer Care Operations
Accountable to provide strategy and direction to our offshore/onshore operations, complete omni-channel support, community results, quality assurance, knowledge management, process management, workforce management, and vendor relationships.
Dec 2012 - Apr 2021
Assistant Vice President – Customer Service Operations
Directed all Wells Fargo Financial Corporation Canada Customer Service Operations including 2 call centres, a Complaints Team and an Administrative Support Team.
Aug 2011 - Jul 2012
Senior Customer Service Manager
Provided leadership to the Management Team to maximize results and deliver exceptional customer service. Collaborated with various division leaders to merge the Consumer, Retail and Auto Finance Teams to form a Centralized Customer Service Department.
Oct 2010 - Aug 2011
Customer Service Manager
Responsible for overseeing all National Call Centre Operations for the Auto Finance Division including workforce management, recruitment, training, policy and procedure development and performance management.
Jul 2004 - Oct 2010
Assistant Manager, Customer Service
Responsible to help launch a centralized customer service team for the Auto Finance division (planning, recruiting, training and, technology). Provide leadership and support to team members ensuring outstanding service is provided to all stakeholders.
Aug 2003 - Jul 2004
Call Centre Team Leader, Executive Customer Relations
Responsible for the overall management of the Complaint Team including recruitment, training and performance management of 17 consultants. Mandate included achieving required service levels to ensure complaints were resolved within service standards.
May 2001 - Aug 2003
Call Centre Team Leader, Customer Support Specialists
Managed a team of 20 specialists that were mandated to provide real-time process and product support to front line Customer Service Representatives.
Apr 2000 - Apr 2001
Team & coworkers
Colleagues at The Globe and Mail
Other employees you can reach at theglobeandmail.com. View company contacts for 838 employees →
RW
Rob White
Colleague at The Globe And Mail
Haldimand County, Ontario, Canada, Canada
View →
SM
Sarah Macwhirter
Colleague at The Globe And Mail
Toronto, Ontario, Canada, Canada
View →
MM
Michael Mengistab
Colleague at The Globe And Mail
Haldimand County, Ontario, Canada, Canada
View →
DH
David Hahn, Cpa
Colleague at The Globe And Mail
Toronto, Ontario, Canada, Canada
View →
NG
Nathan Greene
Colleague at The Globe And Mail
Burlington, Ontario, Canada, Canada
View →
MS
Marla Swartz
Colleague at The Globe And Mail
Vaughan, Ontario, Canada, Canada
View →
AM
Adam Mayers
Colleague at The Globe And Mail
Toronto, Ontario, Canada, Canada
View →
PD
Patrick Dell
Colleague at The Globe And Mail
Toronto, Ontario, Canada, Canada
View →
PV
Peter Van Leeuwen
Colleague at The Globe And Mail
Whitchurch-Stouffville, Ontario, Canada, Canada
View →
LW
Laura Wu
Colleague at The Globe And Mail
Toronto, Ontario, Canada, Canada
View →
Rob White
Colleague at The Globe And Mail
Haldimand County, Ontario, Canada, Canada
View →
SM
Sarah Macwhirter
Colleague at The Globe And Mail
Toronto, Ontario, Canada, Canada
View →
MM
Michael Mengistab
Colleague at The Globe And Mail
Haldimand County, Ontario, Canada, Canada
View →
DH
David Hahn, Cpa
Colleague at The Globe And Mail
Toronto, Ontario, Canada, Canada
View →
NG
Nathan Greene
Colleague at The Globe And Mail
Burlington, Ontario, Canada, Canada
View →
MS
Marla Swartz
Colleague at The Globe And Mail
Vaughan, Ontario, Canada, Canada
View →
AM
Adam Mayers
Colleague at The Globe And Mail
Toronto, Ontario, Canada, Canada
View →
PD
Patrick Dell
Colleague at The Globe And Mail
Toronto, Ontario, Canada, Canada
View →
PV
Peter Van Leeuwen
Colleague at The Globe And Mail
Whitchurch-Stouffville, Ontario, Canada, Canada
View →
LW
Laura Wu
Colleague at The Globe And Mail
Toronto, Ontario, Canada, Canada
View →
1 education record
Bryan Fox education
-
Sheridan College
FAQ
Frequently asked questions about Bryan Fox
Quick answers generated from the profile data available on this page.
What company does Bryan Fox work for?
Bryan Fox works for The Globe and Mail.
What is Bryan Fox's role at The Globe and Mail?
Bryan Fox is listed as Building memorable customer experiences through people, process and technology. at The Globe and Mail.
What is Bryan Fox's email address?
AeroLeads has found 2 work email signals at @wellsfargo.com for Bryan Fox at The Globe and Mail.
What is Bryan Fox's phone number?
AeroLeads has found 2 phone signal(s) with area code 416 for Bryan Fox at The Globe and Mail.
Where is Bryan Fox based?
Bryan Fox is based in Waterdown, Ontario, Canada while working with The Globe and Mail.
What companies has Bryan Fox worked for?
Bryan Fox has worked for The Globe And Mail, Wells Fargo, and Edulinx Canada Corporation.
Who are Bryan Fox's colleagues at The Globe and Mail?
Bryan Fox's colleagues at The Globe and Mail include Rob White, Sarah Macwhirter, Michael Mengistab, David Hahn, Cpa, and Nathan Greene.
How can I contact Bryan Fox?
You can use AeroLeads to view verified contact signals for Bryan Fox at The Globe and Mail, including work email, phone, and LinkedIn data when available.
What schools did Bryan Fox attend?
Bryan Fox holds Finance, General from Sheridan College.
What skills is Bryan Fox known for?
Bryan Fox is listed with skills including Team Building, Budgets, Leadership, Account Management, Analysis, Crm, Call Center, and Call Centers.
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