• Present faculty and staff with learning events and programming designed for professional development • Develop an Institute-wide onboarding program to ensure a consistent and standardized approach for all new employees, including documentation and processes, to create a positive new hire experience • Create, curate, and deliver learning content through individual training courses, professional development programs, website content, podcasts, and other micro/self-learning opportunities• Administer the Professional Development Circles Program, providing cohorts of campus leaders the structure and space to discuss/problem-solve around various managerial topics and challenges

• Prepare contact center associates to support and assist field personnel and job candidates • Facilitate classroom training for human resource and staffing systems/applications, processes, and procedures, as well as soft skill training for associate and leader development• Develop instructor-led training materials for technical/procedural and soft skill topics, as well as eLearning technical/procedural modules utilizing Adobe Captivate 6• Manage the Training Ambassador Program, providing high-performing, tenured associates the opportunity to support the learning process during/after formal classroom training for new associates

• Implemented strategies, resources, and tools to increase associate productivity and store sales • Conducted and managed new-hire processes beginning with candidate recruitment, interviewing, and selection and concluding with paperwork processing, on-boarding, and training• Administered daily, weekly, monthly, and annual performance conversations/meetings with associates through the use of corporate and store metrics as well as personal observation• Provided sales support, process/product education, and ongoing training and development to associates

• Managed day-to-day activities of the staff and overall operations of the sales floor and stock room• Delivered coaching and feedback, using performance management processes, to maximize associate performance and results• Formulated solutions to customers’ small and large-scale design needs/challenges by conducting initial needs assessments, developing multiple solutions to address requirements, implementing the chosen solutions, and assessing those solutions; making adjustments as necessary• Created and delivered customer focused training on interior design topics including space planning, utilization of color/pattern, decorating/entertaining for special occasions, and furniture selection

• Provided long-term planning/development and day-to-day operational support to leadership programs • Integrated multiple leadership development programs, being utilized by individual lines of business, into one scalable and uniform solution that can be leveraged by the entire organization; resulting in consistency of employee development and the ability to share talent across the overall company • Aligned program objectives and curriculum to business critical needs/strategies and to essential organizational leadership competencies/behaviors• Developed a marketing and sustainment plan that leveraged traditional communication and promotional methods, but also incorporated program components into business-as-usual practices such as performance management, talent planning/selection, and on-boarding

• Developed and prepared call center agents to support consumer/small business banking center employees• Created, edited, and updated technical/procedural training material and communications including participant/facilitator guides, individual and group exercises/activities, job aides, and articles• Provided classroom, technical/procedural training to newly hired and existing employees designed to educate them on the banking industry and financial products, and prepare them to assist their internal customers using Bank of America policies, processes, computer systems, and intranet websites• Served as a Design for Six Sigma project team member charged with creating and evaluating a process to decrease the time necessary for an agent to meet defined performance expectations from initial date of hire

• Applied systems thinking and adult learning concepts to improve employee and organization performance• Consulted with City executives, managers, and workgroups in areas such as strategic planning, process mapping and improvement, and teambuilding• Designed and facilitated training courses, customized workshops, and meetings covering topics such as supervisory skills development, diversity, and problem solving• Developed, implemented, monitored, and continuously improved City-wide programs such as the employee performance appraisal system, leadership development, and new employee orientation

• Formulated short and long-range planning for City-wide compensation plan development and maintenance• Advised City departments regarding compensation and classification matters such as compression, internal and external equity, and span of control• Performed job task analysis to develop job descriptions/families and properly classify employees• Designed and utilized various methods to gather both internal and external market data and organizational structure information to develop salary structures