Drive product strategy for enterprise security portfolio across 60+ vessel fleet, managing multi-million dollar deployments of mission-critical systems including CCTV platforms (Hexagon, Qognify, NICE), video analytics (BriefCam, Axis), body cameras (Digital Ally, Axis), and SmartSafe solutions (Indel). Serve as strategic liaison between business stakeholders and IT teams, overseeing product vision, backlog management, and large-scale implementation of fleet-wide security infrastructure vital to cruise operations.• Lead end-to-end product lifecycle for complex security systems portfolio across global fleet operations• Manage evolving product backlogs and strategic roadmaps for multiple security platforms• Successfully deployed mission-critical security infrastructure for fleet return-to-service initiatives• Direct vendor relationships and cross-functional teams to drive continuous security innovation

Lead technical operations and 24/7 support for fleet-wide video surveillance systems (CCTV) and video analytics platform (BriefCam). Provide technical support for additional shipboard applications including access control (Assa Abloy Visionline RFID/Ving Vision), passenger management (APASS gangway/e-Mustering), and crew training platforms (Eagle, Seagull). Part of three-person team ensuring continuous system availability.• Drive technical operations and fleetwide deployments for CCTV and BriefCam solutions• Established comprehensive documentation repository using SharePoint/MS Teams for crew operations• Utilize Agile methodologies in Jira for efficient delivery and stakeholder alignment• Contribute to testing and deployment protocols for maritime applications• Support standardized training program for new technical personnel

• Developed procedures for the automation, installation & maintenance of Qognify CCTV system• Implemented Monitoring and automated fixes for our BriefCam and CCTV systems• Identified vulnerabilities and implemented procedures to ensure all security requirements are met• Managed 150+ Video application systems and assisted with the highest levels of availability• Installed, configured & tested operating systems, application software & system management tools• Served as key technical and engagement contact for feature application optimization and system changes• Provided accurate assessments to the technological needs of the organization, including purchasing of all hardware and software.• Enforce security standards on all cctv network devices, endpoints and hardened VMS application systems

• Maintain functionality and integrity of Azure cloud servers through patches and updates to ensure 100% uptime• Support Azure cloud clients with network and software issues• Assist Senior Network Engineer with configurations of VPN’s, switches, routers• Assist Senior Network Engineer with setup and configuration of Microsoft Azure server for remote clients• Implement updates and security patches to internal employees across the company• Designed, configured and deployed Azure for a diverse set of applications utilizing the Azure stack • Remotely set up and configure new clients with RDP access to Azure cloud servers• Install all new hardware for internal employees such as new workstations, VoIP lines and VCM w/ auto-dialer• Conduct PerfectLaw software installation at new client sites via remote software (e.g Citrix Receiver)• Sync Microsoft Office suite to integrate with PerfectLaw Software• Perform SQL Server migrations• Install and support iSlips• Perform updates to SQL server databases at client sites• Perform custom product installations and configurations

• Provided technical support for all students• Maintained and configured all workstations• Assisted multiple students on different fields of study (including Java, Web Design and Microsoft Office)