Gerardo Díaz Email & Phone Number

As a technical writer at Kushki, I'm responsible for creating and maintain high-level technical documentation (guides, videos, graphics, code examples, etc.) and low level (API documentation, SDKs, webhooks, etc.) for our clients from LATAM and the world.My activities as a technical writer are:* Analysis of requirements.* Coordinate projects with different stakeholders.* Do research on related topics.* User Acceptance Testing (UAT).* Creation of digital content.* Content writing for different audiences.* Implementation of payment solutions.* Use of Content as a Service (CaaS) and Software as a Service (SaaS) platforms to design, document and build APIs.* Platform support for documentation.More information about the Kushki documentation sites I contribute to:- Kushki Docs: http://docs.kushki.com- API and SDK reference: https://api-docs.kushkipagos.com/- Billpocket documentation: https://billpocket.atlassian.net/wiki/spaces/BPD/pages/2727444483/Billpocket+Integrations

México

As a business analyst at Whirlpool, my main activities and responsibilities were:* Analyze new business requirements.* Creation, monitoring and execution of projects according to business needs through an agile framework for project monitoring.* Maintain business continuity through proposals for continuous improvement in different projects.* Coordinate stakeholders (finance, development, business, etc.) for the success of a project.I was responsible for the business verticals at the LATAM level of Whirlpool, Maytag, KitchenAid and Acros.

San Pedro Garza García, Nuevo León, México

As leader of the integrations area, my objective was to constantly improve the integration platforms, improving times and the user experience. I proposed the implementation of an agile tool for technical documentation (Docusaurus, developed by the Facebook team), instead of the methodology that was implemented (technical documentation through pdf files). I proposed the implementation of platforms for the developer community such as forum, blog, analytics, automatic certification. In addition to monitoring different projects and presenting results to the general management department.* Proposal for new workflows* implementation of new workflows* Continuous improvement* Proposition of new work tools* Implementation of new work tools* Monitoring of project progress through Jira* KPIs measurement* Proposals for improvement to the development team based on feedback obtained by customers* Results presentation* Improvement of the user experience to integrate the payment gateway* Analytics implementation* Work together with the sales team

San Pedro Garza García, Nuevo León, México

As an integrator, my goal was to help merchants find the best type of payment system integration for their system, helping them in the implementation by solving technical questions and doing live demos. Once the tests were completed, it was certified, running a test matrix to verify that everything was fine. We worked together with the development team for the new requirements as well as with the sales team to share the progress of the projects.* Taking technical requirements* evaluation of the best type of payment integration according to platform* Technical support for implementation of payment gateway and API* certification through implementation testing* Support for problems in a productive environment* Work together with the sales team* Technical documentation* implementation of demo ecommerce sites (Woocommerce, magento, prestashop)* Monitoring of project progress through Jira