Database Support Technician
Mason, Ohio
External contractor at a Fortune 100 consumer products company.• Supported two different database applications by training users, investigating outages, and producing solutions to improve, maintain, or fix the systems• Worked as a liaison between database administrators, business users, and system owners to coordinate system updates, changes, and improvements• Turned a multi-step, error-prone, labor intensive process into an easy-to-use push-button solution, potentially saving thousands of man-hours of labor• Used VBA to reduce the completion time of two processes from one week each to less than one hour total• Analyzed data sets of hundreds or thousands of records, then presented to management• Built a database to store user account information; designed one to store documentation for 1,000+ users• Contacted material manufacturers to obtain structural data for chemical compounds, then used that information to build constituent records in a chemical database• Wrote a 40+ user manual, created a 50+ slide training presentation, and wrote 20+ training documents to train other users in the use of a software application• Trained 3-5 local and international users per week in usage of two software applications